Packaging is horrible. Boxes are weak. They often have holes or are partially ripped open. There is no packing material inside. Books bounce, jostle, and slide into each other, causing damage. My last package had to be taped closed by the post office, because it was so badly ripped. Two books inside sustained damage. I'm sick of taking photos of damage and asking for refunds. I'm no longer buying from Book Outlet. If they go back to the previous boxes and packaging I'll reconsider.

Books were packaged in too big of a box. Had some damage, but not enough to warrant the hassle of sending them back.

Book Outlet has good prices, but the shipping for my order took forever.

The only issue I have is the packaging. The books so far have mostly been okay when receiving them but the box has always been pretty badly damaged. Great prices, easy to navigate the website, nothing else to complain about!

Great books, great prices! I love shopping here.

Prices are great but the time it took to go from the day the order was placed to actually shipping the order takes FOREVER. We ordered a book on 12/10, thinking 2 weeks would be enough time to get it for Christmas. We got a notice that it had “shipped” on 12/12, but the book didn’t actually start moving through the system or leave Canada until 12/23 and it wasn’t delivered until 12/30. The book itself is great, but it’s pretty frustrating to have a package take 3 weeks to get anywhere with how fast other companies are able to get things done these days.

Great deals. I was looking to purchase a book for each of my book group friends and their website came up with an awesome price per book. Ordering was easy and shipping was quick. Thanks! I'll be returning!

Zero problems. Happy with purchase.

Wide selection of titles that plays to my eclectic tastes in reading. My issue is with the shipping of the books. I recived an order yesterday. One of the two boxes of the order was open and damaged. I am surprised that one or more of thee books did not fall out. My previous from earlier November never arrived. The tracker tool indicated that the box of books was delivered to my local post office but it never made it to my house. The tracker stated that the package was damaged. The books either need to be better packaged or the postal service needs to treat them more kindly. I don't think you will have much luck getting the postal service to change.

We found the book our niece has been asking for! Ordering was easy and it arrived in a secure package in just a few days!