A great variety of books that interested me on the site, great sale prices.

Gosh I'm a TREMENDOUS reader & love almost all book shops, so these guys really had to disappoint me to make me not want to ever do business with them again. My first order ever was literally just thrown in a box much too big for both items, without any protection whatsoever, and one was a big box craft kit while the other was a smaller paperback book – they jostled around in that box from Canada to Philly, USA so the paperback's cover is hanging by an inch of binding, and it's mangled. The craft box was also damaged. These were both gifts for Christmas. They literally didn't care enough to even package with any semblance of care. And I paid for shipping! So it should cover the basics like bubble wrap and accurately sized boxes. I have been an eBay seller before so I know that this is not okay behavior for a seller if they care about their customers. And how broke people are, companies should be grateful for the sales. This was anything but. Then I get a automated reply email to my email showing the damage and it says to go to the website to view my ticket, but there's no ticket there. So even more lack of concern for the customer and their time. I'm just disgusted at this order – if I were able to show you the picture of the box and the items, you would all agree this was not acceptable. I never had an experience like this with any book store online, and I buy from them all. So it's telling. Then the lack of accurate or timely customer service when it's the holidays and they know that most orders are gifts. Now I have to use the money I shouldn't use to get these gifts elsewhere and just hope this store eventually responds and gives me my money back. Because that's what they should do if they want to make this right. That's the only thing with this level of... Honestly, disrespect. Opening that box was a slap in the face. Throwing items in a huge box without any thing to keep them safe and then shipping them cross country – there is no reason for this!!

Love the value of Book Outlet! So many titles to chose from!

Great prices. Delivery takes a while but the prices make it worth the wait!

The physical quality of the book I ordered is poor. The pages of are ragged on the non-binding edge of the book. Bought it for myself and it is readable, so will keep it, but would never gift it. It looks like a "second."

Great company. But shipping needs improvement. My latest order came with the box barely holding together. The bottom of the box was unglued and the side was split open. My last order had never made it and the replacements sent to me are also lost in the mail. Which makes sense after seeing the box from the order that did make it to me.

Great service and good follow up. Although the item arrived via media mail, it was on time and just what I ordered.

I’ve always had good service and been pleased with my order. Can’t go with 5 stars this time because one book came with 2 large stickers on the cover that have been very difficult to remove.

My order arrived quickly. The books in my order were in pristine condition. Super happy with the quality. Love my orders from Book Outlet.

I love the selection of books that you have, and I especially love the prices. One addition to your website I would really appreciate would be the ability to search my past orders. I sometimes forget whether or not I have purchased an item, and it is so time consuming to go back and search each order individually. We order a lot of books, so a search feature would make that process so much easier.