Does not send to NI-UK (for a reasonable price). A disappointing experience and not treated as a 'valued customer'. Searched high and low for a central heating magnetic cleaner for a reasonable price and found one at plumbarena. Got through to pay with postage but, yhe following day my order was cancelled by the plumbarena sales team. In the small print the plumbarena courier charges 6 times the same delivery cost as to GB. Other websites can arrange postage during checkout. In short, plumbarena should update their checkout or change couriers. Job delayed and inconvenience experienced. Very disappointing.

ordered a thermostat for a worcester oil boiler. Faulty from new as it doesnt cut out and the boiler gets exceptionally hot. Emailed twice as to how to get a refund as purchased a new one from elsewhere with no reply. Things sometimes go wrong and its how you deal with these issues that makes a company good or bad. You are bad, will never buy of you again and yes i am a heating engineer.

I ordered a condensate pump/ tank for my Worcester boiler on a Tuesday Morning and received the part next day. I received emails confirming order progress etc including estimated delivery date which was accurate. I live North East of Scotland so has a bit to come. Can’t ask for any better service that. Part was correct now fitted and working perfectly. Thanks a lot Plumb arena and delivery company.

buyer beware when ordering from this company they carge extortionate postage prices because they carge VAT on it, It cost £7.10 for a small parcel,when I priced it up to send back it was £2.80 no mention of VAT.

After a lot of searching i found the product i wanted and purchased from these guys, great comms via email and excellent product and price, arrived exactly when they said it would.

I have always ordered most of the materials in plumb Arena, They are briliant in price. Last my order not been sent up to 3 days, I have booked boiler parts replacement with my customer because of next day delivery accepted. After 3 days I had to call them several time to find out my delivery then they said they don't have the part and waiting for it. But they did't informed me about this matter. I had to find out somewhere else in local for higher price because of urgent from my customer. I had cancelled this order ans refunded as well. Finally I been charged about more than £7 for customer service telefon charges. I am very very disappointed, It is not my fault and I lost that money and late and expensive cost as I quoted the job. I would recommended might be a good customer service.

After a bit of searching the web for some good quality, in stock radiator valves, I came across this company who are fairly local to me. Competitively priced, branded valves ordered online minutes before the 2pm weekday deadline. All confirmed with an email reply within the hour and delivered as promised within the quoted 2/3 day delivery (via courier). All very well packaged. Very happy thank you. Will add to my Trusted Seller list.

Excellent service. Rang to check on delivery, very helpful and received goods within 48 hours.

Chased order after receiving no delivery date on when my order would be delivered. Since then I have written emails, tried to contact by phone. No response or acknowledgement to my requests. I finally got an answer that the item was out of stock, therefore no other option but to cancel my order and request a refund - very poor customer service and would definitely not recommend !!!!

For 2 months I waited for them to get me a boiler part, never updated me I had to chase them. Last time I phoned it was going to be another month. Asked for my money back and went and got the part somewhere else. Waste of time!!