Ended the call with all questions answered

My consultant was clear, direct, and avoided accountant jargon that can be intimidating for someone has a 3rd grade knowledge and understanding of our tax system. And he did not approach the sales part of the call until I brought it up. Looking forward to getting started.

There is a lot missing but not with the quality of Marie's work. She is very well prepared.

Do NOT waste your money! They don't even deserve the 1 star. I paid nearly 3K, and ever penny was wasted. I am Canadian new to USA, so I had a lot of questions about US taxation system - and he treated me like I was an idiot. Literally huffed when I asked what a 1099 was. I asked for a new accountant. No reply... after many emails to them, I finally signed up for a "Free Consult" appointment - INSTANT call from the sales team wanting my money. Finally spoke to someone (weeks later)... and was told they would assign someone new to my account. NOTHING. I sent follow ups, emails, and even tried the "Free Consult" approach again. Completely ghosted. They don't return emails or calls. I was even willing to continue with them in exchange for my 1 year to recommence from my call with the new contact. Nope. They tried to charge my card last month, I got a message saying it was declined (I had changed Visas). I sent a note saying that I was unhappy. My service was garbage, and not to try my card again ... Instead of calling to ask me, I got an automated email essentially saying "Thanks for nothing, your account has been canceled" They did NOT care that they were losing a customer - it seems that happy and retained customers isn't their business plan - scamming new members out of 3K and moving onto the next victim is. So, a year later, I still don't fully understand the US tax system for my business. I am 48 and have been self-employed since 24. I have never, in all those years had a worse experience than this with a company.

I received professional introductory information that made me want your services Patience with the explanation of the need for an accountant

I know what they offer and what to expect.

My experience with 1-800Accountant preparing my tax return was great. I received the necessary guidance and all the people I have talked to through that process were friendly and helpful.

The tax consultant was very patient and worked with me to correct the errors and put things in the right place

The guy just knows what he's talking about and it is easy to tell.

John was patient and thorough.