I am overly impressed with the customer service I was provided by Carolina Stone. I needed an Xpert Pro but noticed that product might be 30 days out for shipping, which I understand due to the pandemic we are ALL dealing with. The problem was that I needed the item for a birthday happening in a week. I checked Amazon as well and all it said was "unavailable". I tried calling Xpole customer service to see if there was any possible way of getting it shipped sooner. The phone went to a voicemail stating that due to Covid, employees are working from home and to send an email or leave a voicemail. Now... normally when this occurs, GOOD LUCK getting in-touch with someone. I decided to leave a voicemail anyways with no real expectations. The following morning I was contacted by Carolina who was one of the most kindest customer service reps I have spoken with in quite some time. She was kind enough and willing to help me get the product shipped in time for the birthday. I was amazed! For me, as silly as it may seem, interactions like this really help to boost someones day and mood especially during such a tough year. For that, thank you Carolina! I will definitely let the birthday girl know who made her birthday that much better!

I ordered from x-pole and knew that orders could take up to 30 days to process, but 10 days later hadn't heard a timeline. I called and Melissa let me know when I would receive a tracking number and when to expect the package.

Melissa! MELISSA MARES was so awesome. She took her time to talk to me about my purchase! A better bonus was that she informed me about military discounts which is extremely important to me. Thank you so much Melissa for helping me.

My experience with Xpole was incredibly helpful. I called to cancel an order because I ordered the wrong generation extension part, and just ordered the new one the day I called. I asked some questions because I was curious about the wait. I already have the pole I’m just 1-2 inches shy that requires an extension. Caroline helped me expedite my extension order, so I can get my pole up. She is a blessing.

In the middle of COVID, Carolina Stone saved my life. Yes that’s a bit dramatic but she spoke to me over the phone called me back twice because she couldn’t reach me at first and then made an order happen that I didn’t think would be possible. Thank you x 💯

Carolina followed up very quickly to my phone message despite my message being inaudible, and stayed on the line to make sure that my order was processed despite the very busy season!

Hands down, some of the best customer service I've ever received. Carolina provided clarity and solutions in the same breath. She is very personable and kind, and I appreciate her help so much. I will definitely be patronizing this business more often. Thank you again, Carolina!

Thank you, XPole, and especially Carolina for returning my call so quickly! Carolina was a ray of sunshine in my otherwise rainy day and did everything she could to expedite my order. She definitely went above and beyond to make sure I'd be dancing and exercising again as soon as possible... much needed in this pandemic!

Great customer service and support. Lara was particularly helpful in ensuring I purchased the correct pole for my ceilings, including the correct size extensions. She also kept me informed of the progress of my delivery (I had to wait c. 8 weeks because of a backlog of pre-orders during the pandemic). I really didn't mind having to wait so long due to covid but it was great to have responsive updates from Lara regarding my delivery. Once we had a delivery date, there were no issues and the items were delivered safely, packaged well and undamaged.

Carolina was so great! Helped me select the correct size extension