First off, I just want to say I am extremely happy with my experience with X Pole! I was able to pick up my xstage and extension in the same week and Kash was great accommodating the pickup for me! Also I really appreciate the customer service I received from Carolina over the phone, she was very friendly and easy to talk to. She had warned me about potential fraud/ card problems when having trouble with my delivery refund. I’m glad she reached out and was so helpful! Overall, I’ve had a positive experience with Xpole and will continue to be a loyal customer to you guys with all my future pole needs ! Thanks for everything

Kash made the process so easy and pleasant! She helped me pick a good place for my pole and even helped with the assembly. Very friendly and informative. Great reconditioned brass pole 🤩

I just wanted to leave a review for Carolia. I encountered roadblocks this year in receiving my first X Pole this year (2020). I first i purchased a XPert Pole back in April which I received a Fed Ex shipping label yet never physically received my package. In July I contacted X Pole about my order status, but by that time I changed my my mind a opted instead to purchase a X stage lite ( which I love). After emailing back and forth with others Carolia personally called me to make purchasing the difference seamless and easy via PayPal by applying my payment of my X Pert Pole to my X stage lite. She was always pleasant, helpful and quick to return emails and phone calls. Krystal Banaszewski

I had the pleasure of speaking to customer service rep Carolina the other day and she turned a very bitter and unfortunate situation into a positive experience. She was professional, engaging and took the time to actively listen to my concerns/complaints. Sometimes things are beyond our control and I appreciate the X-Pole team showing up for me/their customers during these crazy times that we live in.

Kash and the team at Xpole were so incredibly helpful and prompt. Kash answered my questions and made sure to get the exact measurements and model number for my pole in order to give me the best fit for the extension. So happy to have had a positive customer service experience tailored to my needs. I will continue to be a customer and will refer friends to XPole. Thank again!

I was absolutely worried about purchasing this product from XPole because of all the customer reviews. 100% of those worries came from customers complaining about email response times and communication. I can assure you that every single one of those reviews are total crap. The people at XPole were the absolute best at everything they did. The customer service was top of the line just like the pole. 100% satisfied and 10/10 would buy another one from them. And I’m giving a huge thank you directly aimed at Melissa Mares for being one of the nicest reps I have ever had the pleasure to deal with. The entire team including the makers and distributors deserve acknowledgement of being an incredible team/company to deal with. The pole itself was so easy to set up. It’s easy static to spinning locking mechanism is the bees knees. When I first put it up I tightened the pole up to the ceiling pretty tight and when I gave it a spin I was disappointed. It wasn’t until my soulmate jumped on it and she gave it a routine. She spun so effortlessly and was almost in tears with how incredible the pole was. I have it a try myself and realized, once it had weight on it is when it really takes on a life of its own. If you buy some knock off after reading this review then I’m not sorry for you. You absolutely get what you pay for here.

I am willing to change my star choice at a later date if my current disappointment changes. When I decided to purchase a dance pole I did some very intense research on the multiple companies out there. I finally made the decision to order from xpole. I know that right now with the pandemic going on it has put delays on a lot of things. Totally understandable. I just wish that given this time of crisis we are in, that if a purchase has been done, which is not a cheap purchase at that, (over $400.00) that a business would at least keep in touch with the customer about their purchase until it has successfully arrived. By a lack of communication, in this pandemic crazy time we are in, it causes a bit of unnecessary and avoidable anxiety and frustration on the customer's part. The last thing that anyone is wanting is to worry about whether or not a big purchase is turning into a failed purchase. Nobody wants to have to take action towards getting their money reversed. Who wants that crazy headache. I apologize for my long rant. Just a customer trying to patiently wait for their pricey purchase..or just an update at least. Thanks.

I have not yet received my X-pert pole, so I can not rate my actual experience with the product. I completely understand due to Covid, shipping and communication times are extended. If a representative from X-pole can assist, I would greatly appreciate it. UPDATE: I was contacted immediately, and all questions were answered. I also received my shipping update. Due to an error of address, on my part... there was a slight delay. But Carolina fixed the issue, and it was shipped out today! Thank you so much Carolina for reaching out to me so quickly, and helping me with my order. She was very helpful, kind, and understanding with my concerns. I can not wait to receive my very first X-pole! ***Everyone please just give them some time. California is under a serious lockdown, so give a little kindness and patience with the reps at X-Pole. Stay safe everyone!

Buying a pole has been something I've been wanting for YEARS! Finally pulled the trigger, now just waiting for it to arrive. Carolina helped me with a couple issues regarding the invoice generation so that I could expense the charge to my work as part of our gym/wellness reimbursement plan. SUPER helpful. So happy.

I believe it was Carolina who helped me. And she was so sweet and helpful. Her consistency helped get to a resolve after over a month of waiting.