Carolina was very sweet and helpful with helping me make changes to my order.

I bought a Lyra pole in April. This is the first item I’ve bought from this company. It took two months to get here and arrived super damaged. Contacted them to let them know and they’ve been communicative through email. 3 months after ordering still trying to get the replacement parts for this order. Hopefully I’ll get the last replacement part I’m waiting on. Had planned on getting a Lyra rig in the future but may have consider getting that else where.

I ordered my X Pole about a month ago and it got delivered today. Due to the pandemic (international) shipping took a little longer than usual and it took way longer than usual for X Pole to get the pole ready for shipping as they ran out of stock because of the lockdown obviously. However, in my eyes this is not a problem at all – it was announced before I placed my order and Lara from X Pole customer support gave me a lot of helpful and friendly updates and helped me change my order so I would get my pole ealier (I changed colour from powder coated black to white). This worked out very well and I am very happy with my pole and the whole process of order and delivery by UPS. The pole is of good quality. Before I ordered my new X Pole, I used a no-name pole and I can really feel the difference, especially while spinning. The X Pole glides way smoother. Also the way it is built (X Joints) feels very safe. From what I have seen so far, it's worth the money!

If I could give 0 stars I would. I placed an order with them almost 2 months ago and was told it would be shipped to me by June 15th, it’s now July 2nd and they won’t answer my calls or emails to even help me find out where my pole is. How can you run a company with zero customer service? I wish I would have ordered off of any other site than xpole

I just spoke on the phone today with Carolina Stone and she was wonderful--so helpful and nice! I've been waiting a long time for my pole due to COVID delays and really appreciated that Xpole offered me the chance to switch my order so that I could get a pole sooner (thank you Kash for the email update!). I ended up needing to order an additional extension piece so the pole could be used in a room with a higher ceiling, and Carolina helped combine the orders so they ship together which was awesome! (I was so worried it would take an additional month for the extension to ship due to delays). So excited for my pole to arrive, thank you Xpole!!

Update: received my pole a few days after posting this, but still was never sent shipping/tracking information, or a notice of shipment. Very happy with the product, just wish there would’ve been *some* form of communication throughout all this. I know circumstances are extenuating at the moment, though ••• I would love to be able to give a better review, since I’ve seen so many great comments about their product quality and customer service. But it’s been over 7 weeks since I placed my order, and I still haven’t gotten any useful updates on when I’ll receive it. The order status was updated from “processing” to “completed”, but I still haven’t gotten any shipping information or a timeline for when that information will be available to me. Really hoping I’m able to get *any* details about my order soon

I needed an address change and Carolina Stone was very helpful and was able to assist me with no problem!

Couldn't fault their customer service at all, called up and Laura (I believe thats her name) was so helpful!! She was friendly and solved my problem quickly and easily with no fuss! Have seen a lot of people complaining about ling waits on poles but they only started shipping again recently so of course theres gonna be a wait, its a global pandemic guys you have to be patient, i waited 3 and 1/2 weeks for my pole but when i contacted them they were very helpful letting me know timeframes about when the stock was available. Amazing service and I'm so excited to finally have a pole at home!!

Carolina Stone is amazing. The true definition of customer care. There are so many representatives that do not put the customer/client first and she did just that. The old school feel of “The customer is always right”. Though this wasn’t a matter of who’s right or wrong, I know I can trust in this company and will be ordering again in the near future. Thanks, Ms.Stone.

Carolina was incredibly professional, thorough and helpful. Give her a raise!