I ordered my pole on April 28 I have yet to recieve my pole they said give up to 30days but I haven't got a text and email. None is not picking up the phone they charge me a flat rate fee. And its says its a hold for the last 34 days. I email them 3 times . 8 got no answer where is my x pole

I initially had some trouble getting my pole to extend when I tried to set it up for the first time. I contacted their customer service and was connected a lovely woman named Amy. She gave me some suggestions to fix my problem as well as my other options in case that failed. Her suggestions worked and I was soon happily spinning on my pole. Despite the virus and the company having a limited staff, Amy was extremely responsive, prompt, and courteous. Quality product and quality service to match!

Lara @X-Pole - fantastic customer service Lara has been absolutely fantastic, from dealing with my initial query, to helping me after delivery; quick service, kind and curteous, made for an excellent experience, thank you very much!

Carolina was kind and considerate, answered all of my questions, and even double checked to make sure I had ordered the correct product for my ceiling height so I wouldn’t be disappointed when it shipped! In the midst of a pandemic, I was appreciative of her care and concern. Great service!

Carolina was super helpful, nice and fantastic. Thank you Carolina for helping me get a step further on realizing my dreams!

It's been a week since I placed my order and it's been confirmed that it was sent to the wrong Location after talking to customer service and confirming the correct shipping address.

Carolina went above and beyond to provide exceptional customer care. I look forward to working with you all again as well as referring x pole us to all of my friends !

Carolina was so helpful and really made sure that my customer experience was amazing. This is my first time ordering with you guys and I couldn’t have asked for a better/smoother process. Thank you!

Wonderful customer service! On top of my order from before the order until delivery, they care about their customers.

Customer service is super friendly and helpful. I called to have them tell FedEx to hold my package at the facility because I wouldn't be home to receive it and the representative was able to accommodate that in a matter of minutes. I'm very pleased with the company already!