Appointed by Churchill. Have been hopeless so far imposs to contact and fail to make promised call backs More onsurance okndustry cheapskate chancers perhaps ! ? !

Really easy to get through to, deal with, and talk through my issues with. Jessica was pro-active in getting everything sorted for me. She was great throughout the process. Thank you Jessica!

My experience with this company was excellant. They were very helpful and thoughtful with my situation and did everything they could to resolve it much to my relief as it was stressing me to approach this as it was my first time dealing with this kind of situation and they were reliable

Shocking company as previous people have stated regarding storm damage to roof. They have under estimated the amount of damage. This company is rude, speaking down to customer and also have no empathy to a 78 Yr old woman. Please please don't use this company or if your insurance that you are with say they are sending them please refuse as they are a disgrace

Looking at other people's reviews on here it seems we are in the same position. We got in touch with LV insurance after damage to our roof during the storm last month. We were assured a contractor would come out to survey the damage and they would be from HRNL. Iain came out and did exactly what another poster has said on here. He used a camera on a stick to look at the damage and then came to the conclusion that it would be around £1450 to repair. Considering scaffolding would be needed this seemed really low. He also said that it could be a "couple of months, maybe April" until the work was done. So over 3 months after the initial damage when water is getting into our roof space, that's just shocking! They've not even provided us with a written breakdown of what they found, estimated or were going to fix. We got a second opinion off a local roofing firm that we have used for the last 3 years on the odd slate that has come loose and they've quoted us £2800 for the work, £800 of which is for scaffolding alone. I got back in touch with LV and said this all to them and was told that someone would chase it up with HRNL and get back to me this morning. It's now past 2pm and I've not heard a thing. We are seriously considering getting the work done by the local roofer and sending LV the bill as nothing is moving anywhere. Communication is atrocious, we've not heard anything off HRNL since the 18th February, a full week ago. In short: 1) almost zero communication from them as to the work being done since the surveyor visited. 2) the surveyor only used a camera and didn't inspect the roof physically at all 3) the estimate for the work done is half of what a reputable roofer is quoting 4) no report at all from them detailing what work needs to be done, costs, time frames etc. Only the word on the doorstep from the 'surveyor'. **UPDATE: ISSUE NOW RESOLVED SATISFACTORILY WITH LV HRNL PENDING CASH SETTLEMENT FOR US TO GET THE WORK DONE BY A LOCAL ROOFER**

My husband and I are elderly and have never made an insurance claim before so needless to say we were very concerned but the process was made easy by the helpful; friendly and reassuring staff who were working under pressure due to the recent storm. We are delighted with their professionalism and may I add that I am not given to writing reviews!

It would appear our issues are similar to those trying to sort out a roof claim following the storms! As noted by others we have had little to no response from HRNL. We pay for a premium policy with Privilege and it appears an assessor with a camera on a stick that was at my property for approximately 25 mins and who had already made his mind up before entering my property supersedes official roofing reports from a specialist! My roof isn’t 7 years old but it’s wear and tear according to them. They took pictures after a temporary repair and weren’t interested in the report the roofer had supplied after a temporary fix! The amount of money they are offering for the internal damage is a joke and I’ll be lucky if that pays for the painting and flooring never mind all the plaster work and hole in the ceiling that needs sorting out. We’ve asked for a breakdown of how the finger in the air settlement was worked out and they can’t provide one. We just got a scope of works and m2 next to each item with no associated costs! Absolute joke. Like others check if your insurance company uses these people and if they do, refuse them dealing with it! We are 7 weeks into our claim and are no closer to a resolution.

Dealt with an insurance claim for me with absolutely no hassle. All went very smoothly.

Beth was our case handler and kept us up to date throughout the whole process and made sure that each stage was dealt with quickly and kept us informed at all times, Axiom doors and windows were appointed to carry out the replacement to our damaged garage door and they were also fantastic, they turned up on time and carried out the work to the highest standards, thank you once again Beth.

Very helpful, friendly and professional throughout the claim process.