As I want this review to have maximum impact, its relative brevity (without going into all the ins / outs) is meant to convey just how bad my experience was. PLEASE, if you can, have ABSOLUTELY nothing to do with HRNL, and / or think CAREFULLY about using insurers who use HRNL in respect of claims for roof damage. But if you've no option but to use them, upfront, check and verify the ACTUAL qualifications / experience of the people they send before you even start. Do PLEASE take heed of all the negative reviews, which similarly echo my stressful and unsatisfactory experiences with this company and its representatives.

5*service throughout and highly recommended. Our claim was processed very efficiently and the responses we received were very polite and professional. Great experience dealing with your team - excellent work!

very pleasant and efficient company to deal with, all our requests were handled professionaly making the process easier, even identifying non allowables at an early stage to help our cost planning. our direct contact was great and even when unavailable others did their utmost to help. Never a delay when answereing the phone.

Totally professional job done in my home which had extensive flood damage. Jeff Was amazingly professional and made sure every surface was prepared and painted To the highest standard. As well as this he was constantly cleaning up dust and making my life as comfortable as . Excellent service could not have done better.

Cheryl Myskiw has been excellent - very good communications and prompt action/follow up as needed.

Customer service and communication were excellent. Dealing with storm damage to our security of our home, dealt with Nathan and from start to finish his customer service was excellent. He always kept me updated through great communication by email and phone. Would recommend this company for sure. Staff are an excellent asset in any business and he is a certainly a great representative of the firm.

John Arundale gave us good advice, and encouraged us to get several Quotes before making a decision. Thank you John.

First class service.thank you for quick response ..👍👍👍👍👍

After an initial breakdown in communication, my storm damage claim was handled by Nathan P in a positive and efficient manner. Once settlement was agreed, payment was quickly made by bank transfer.

A pleasant, polite and professional overall experience. Cheryl M has been 5*.