John made the whole process easy to understand. He clearly explained each step which helped make an informed decision on how to proceed with my claim. He is clearly very knowledgeable (in this case, about front doors), and easy to talk to. Couldn't have been more helpful.

It was a pleasure dealing with Beth for my insurance claim to replace the glass in my patio window. She was professional, efficient and keep me informed by email and telephone all the way through. My claim was handled very quickly which made the process less stressful. Beth is a credit to to your company.

Very prompt and professional service. Well handled throughout.

Very very efficient and clear communication

Your glaziers was a credit to your company helpful. Knowledgeable. And very talented also he has left a tool here .did a fantastic job well done.

Any insurance claim is stressful but Beth made getting our window replaced as easy as it can be. She was polite, helpful, unbelievably efficient with timely emails and phone calls requiring minimum effort on our part. Faultless service and I am very happy to recommend this company as it seems their staff are not only exceptionally well trained but also helpful and supportive. I’d give 6 stars if I could!

I have been fortunate enough to have Carolyn looking after my claim. She has been helpful, knowledgeable,professional and friendly. I have been kept informed all the way through. It's not just a job, the customer really matters. My claim is in safe and reliable hands. It is a pleasure to speak to her, and I know that if she says something will be done, it will. Thank you.

What a pleasure dealing with Nicola. Very friendly and willing to help. Great professionalism and an asset to her company

Nathan was Exceptional! From the minute he was my case handler right through to settlement he was absolutely brilliant. He understood the challanges with my particular case, he listened, he actioned and most importantly he continously kept me updated. Even when there was no update he'd call to say he'd just chased the 3rd party and if he hadn't heard by a certain time he'd chase again. He was also always one step ahead, once he'd heard back with the report he already booked the surveyor for me before informing me of the appointment. He always followed up with emails and kept me in the loop (sometimes just not knowing is more frustrating so this communication was really important to me). He was sympathetic, efficient and professional. Having a home disaster is always distressing but Nathan was a prime example of how insurance companies should be operating in this situation. I'll continue to use Aviva insurance and hope I never have to claim again but if I do I hope to get Nathan everytime. Someone give this man a raise :) Once again - Thank you Nathan!!!

Rebecca has been very thorough and helpful throughout. Made the process very easy - thank you