The owner of this company, Ian Hogarth, confirmed to me in writing that his company does not provide a quality service and it falls way below the high standards expected. My house suffered structural damage following storm Darragh. What started out as a simple claim for repair 30-40 missing slates and associated roof repairs has dragged on for nine weeks with no action being taken. The initial claim was with Aviva who handed the case to HRNL. An assessor came around and I was offered a cash settlement of £1400 and I had to prove scaffolding was used. I also discovered that a number of the slates had fallen onto my conservatory roof breaking a number of roof panels. The storm had also lifted the conservatory roof away from its fixings. Two builders quotes were obtained, purely to repair the slate roof, both at around £4700. HRNL refused these offering just £2000 for the whole job. In the meantime every time it rains water pours into the loft area. This has soaked into the ceiling of two bedrooms. It has ruined recently installed loft installation and added significant costs to the claim. Aviva are aware of the problems but are having little joy in progressing the claim. HRNL have stopped talking to me. Ian Hogarth has failed to respond to a 'letter of intent'. I cannot keep my house warm as the heat is just going out through the ceilings. If you are insured with Aviva or Direct Line and are unlucky and need to make a buildings claim please ensure you are not passed on to HRNL. Ian Hogarth please do not reply asking for the case number. Another family member did that last week and you failed to respond to that.

My family and I have been dealing with this company for nine weeks, and our claim remains unresolved. Our roof tiles were damaged in a storm, and the situation has only worsened due to their lack of response. They have now stopped communicating entirely. We are living in fear that the ceiling could collapse at any moment, and the water intrusion is making way into our home making it incredibly cold. The lack of action is unacceptable, and I hope this review makes the owner aware of the real suffering his negligence is causing. Update: Ian replies on here asking you to contact him but does not answer your emails when you do so. Business man, scammer or coward i'm not sure which one.

Claim was agreed within 2 hours of submission. Excellent service

SCAM OF NO RESPONSIBILITY HRNL case 103469 AVIVA's Final Response on 7/2/2025 I am writing to warn others about the slanderous roof report obtained by Aviva from HRNL. Aviva submitted this questionable report to the Financial Ombudsman without acknowledging that I had completely disputed it. Since 19/10/2024, HRNL has refused to answer my queries, explain their actions, or provide a copy of the report. They also failed to disclose where their surveyor sourced the blatantly false information, which seems to be fabricated to void my claim. Despite this, my valid claim was upheld by the Financial Ombudsman, and Aviva was required to make a payment. I am still demanding to know the origin of this false information, as it can affect anyone without proper explanation and justification. Aviva's Barrister Response on 7/2/2025: "As previously advised, I am not in a position to respond on behalf of [Surveyor's Name]. You will need to contact HRNL directly for their comments. We have attempted to facilitate a response on your behalf on several occasions, but we have not been successful. While I understand your frustration, HRNL needs to address this issue as it concerns one of their employees." HRNL continues to refuse to respond and has ignored my SAR request. They also refused to provide me with a copy of the report, but Aviva did. HRNL has consistently refused any contact. I advise others to demand to see any such report to verify its validity. Perhaps the HRNL online response agent, ian can publish the information, as to where the surveyor got his false information from here online, and to my email, HRNL case 103469

Beth was very helpful in guiding me through the process of my claim for a new window following a break in. Kept me updated every step of the way requesting information required to speed up the whole process. And then contacting me to advise a settlement had been reach and thus requesting bank information to settle claim.

Never claimed before and assume it would be a headache, how wrong I was. A great service, helpful, prompt responses and a quick decision so thank you John Arundale

Steer well clear of this company. The call operators have a terrible attitude (that’s if you can get them to answer the phone). They never do what they say they are going to do. The assessors or loss adjusters do not spend enough time looking at the work needed which results in a cost of works being so far away from reality it’s crazy. The amount they charge the insurance company is double the cash offer you get I know this as my insurance company disclosed the figure in error. This company is scamming people out of money when they are at their lowest point. You pay insurance in good faith and all I expect is a fair payout when needed. 5 weeks after the claim was reported and still not had an offer in writing or a scope of works……. Disgusting how a company can treat someone like this.

Why are insurance companies hiding behind this intermediary? The HRN assessor who briefly visited to assess our claim had clearly already made up his mind and provided a subsequent 'judgement' that was entirely generic, making no mention at all of the specifics of our case. On registering our concern directly with the insurance provider we were shunted again to this intermediary whose automatic response (3 weeks ago) promised to get back in 48 hours. Still waiting.... There is a clear conflict of interest here with HRN's performance metrics presumably dependent on the volume of claims they enable the insurance company to reject. Reputable insurance companies are doing themselves no favours by hiding behind these opportunists. We will be transferring our business to a company that has the balls to deal directly with its paying customers!!

Thank you to Jessica Ragsdale who was very professional and patient in handling my claim.

I was transferred over to this company from my home insurance, iv never claimed before, honestly the company is amazing, the telephone staff are so lovely and dealt with it so quickly, I had John Arundale who sorted the final stages, cannot praise him enough, so easy to talk to, so knowledgable and friendly, very very helpful and put me at ease as I was worrying that this last storm would finish my roof off, He is honest and genuine and it’s been so easy to get in contact him if needed to ask questions about any part of my claim, Seamless from start to finish, thank you to all xxx