The delivery was delayed for about two weeks. I was told that there was a miscommunication. 1 week after my purchase, I was notified that the bike is ready for shipment and I should expect the tracking number soon. But for several days I did not receive anything. I was told that maybe there was an issue with the system, but believe that the product is on it’s way. Only to find out that it’s bit been shipped or picked up. It was really disappointing as I was anticipating the bike to arrive in 2-3 weeks after my purchase. Was looking if I will be given some compensation for the delay as it was not the service I was expecting.

It's been 4 weeks and no news from my order while it was written MaX 10 working days on the website.. I have to send emails every week to get updated on the status.

I ordered a Super 73 on May 21 2022. It stated on the website that it will be distributed within a week. it's now June 3rd 2022 and I have received nothing. I've emailed and phoned and tweeted Super 73, every time I get through I get fobbed off that they are speaking to Logistics. Terrible service. They have taken my money and I have had nothing. They do not reply and just fob you off. Really disappointed. I'm a YouTuber and will be making a vlog of how bad the whole experience is if they do not send my bike. WHERE IS MY BIKE???? You have had my money!! Don't say dispatched in 7 days if you can not deliver on your promise.

Fast shipment good products

After purchasing super73, my boyfriend wanted one too. We checked on the website and there was a bike available to be delivered within one week. This was mid April. I called the customer service and double-checked if they can truly deliver it within one week, because we’ve had some events planned in May and we needed an electric bike for this. We doubted between two bikes but since this was was supposed to be available within one week, we went and ordered S2. The bike is still not here and Super73 is unable to tell us when we can expect it…maybe in June but maybe not.

Het is en blijft een gaaf ding die super 73 ZX, maar ik ben zwaar teleurgesteld. De ZX is verkrijgbaar in een aantal kleurstellingen. Althans zo wordt het gepromoot. Ik heb gekozen voor de kleur moon rock, met name vanwege de stoere banden met rood detail, de rode wheel liners. Niet alleen kreeg ik de fiets met saaie zwarte liners. Ook de banden zoals die op alle foto’s afgebeeld zijn komen niet overeen. De geleverde banden zijn het trooper model welk alleen expliciet benoemd wordt geleverd te worden bij het storm grey model. Dit alles gemeld bij dealer Moevs. De rode wheel liners is blijkbaar iets waarin Super 73 zich de vrijheid neemt. Mij wordt gezegd dat zij dan eens een rode batch meeleveren, dan eens een witte en dan eens een zwarte.. Nou mooi is dat. Koop je een fiets van bijna €3000,- en dan moet je maar afwachten welke kleur je krijgt?! Als klap op de vuurpijl is er een verkeerde oplader bij geleverd. Een 1 pins oplader. Dealer neemt contact op met Super 73 wat er fout is gegaan. Tot op heden staat hij dus onder een doek te wachten op zijn maiden trip.

Love this brand , amazing bike

it took weeks to get the refund of a devolution caused by wrong information on your website. The RX cargo rack was published with 25kg max cargo, but in the installation doc there are only 5kg allowed. A really good company would have refund immediately and let me the cargo rack as a gift / as a reward for giving you the information for free...

Très content du service clientèle de super 73 pour l'instant.

Bought my super73-ZG at the store and super happy with my bike now! Use it to go to work. Only the downside that it is not a removable battery but its a budget friendly ebikes you can get with a very nice design so it is what it is and still happy with it!