Brilliant service

Danke euch, ich bin fast zufrieden ✌️💪🙌🇺🇲

Esteticamente stupenda, facile da montare e bella da guidare! È arrivata con una ruota bucata ma la loro assistenza è stata perfetta! La consiglio per girare in città e non solo.

I received the bicycle without the battery after 1 month and after letting the team know i had no battery they started questioning me asking for multiple proof (which I sent). After am internal investigation where they found out logistics had sent the bike without a battery (took 1 week) I have been waiting another 3 full weeks (total 9weeks) and I still have no battery and a bike I cannot use. I would have expected more urgency given you pay 400GBP of delivery but nothing. Throughout the process the level of communication of the customer service was poor, slow and fragmented (multiple phone calls and +20 emails). Overall, the experience as a new customer has been quite disappointing, considering i paid 4k for the bike. Watch this space! UPDATE: I finally received the battery! After ~4 weeks of extra waiting it arrived. It took almost 2 months in total buy now I'm off to enjoy the bike!

Always on hand.

Super 73 RX Torque sensor defest for second time. Today we are in the 10th week of waiting…… no communication from electric lifestyle or Moevs. Very unhappy with the situation. Hope you find a solution soon.

I ordered an S2 which was “in stock” on 30/3/2022 and have still not received the complete bike. They managed unbelievably to send out the electric bike without a battery! Since then I’ve had to wait for an internal investigation to be requested , approved ,actioned and acted upon the result of which was “the bike left the warehouse without its battery” This took 5 days to establish. You’d think there would be a sense of urgency to get me a battery after paying a staggering €400 in delivery charges but no ! The “customer services” agent Carina said she would check with logistics on a daily basis to see if anybody there has sent the illusive battery. You’d think the battery would’ve been sent the minute it had been recaptured or one sent from another bike as soon as it was reported, but no. So here I am 33 days after ordering my S2 and still no sign of the battery. Not even the promised shipping notification or tracking number . Watch this space ! UPDATE! Another 10 days has gone by and….I still DONT have the battery! Although according to the tracking site “Shop”it has crossed the Channel 3 times already. I think quite rightly I’ve asked for €400 delivery charges to be refunded as it’s now almost 4 weeks since the bike minus its battery left the warehouse on its epic trip from Rotterdam to Hove UK ( just over 500km) and it’s still not useable. I await the verdict …and the battery ! Update: May 5th was its delivery date (the battery) and was “on track” until delivery company TNT had problems with..just about everything. Despite the fact it was sitting 30 miles away having cleared customs they added an impressive 6 days to the delivery and only then with the intervention of Super73 manager Will, who is charm personified. So from having not a clue one evening , TNT delivered the battery the next morning. After 7 weeks from ordering I have finally got what I wanted, a great fun bike( it really is )and delivery charges refunded by Super73. EU. End result: Great product, Getting it : stressful . Lessons to be learnt ..most definitely.

The delivery was Perfect

ZX great bike fantastic customer support.

Top product ,stabil bike