I love the bike! The service is good. I received the bike 2 days after ordering it. super fast. Thanks guys!

Good vibes the best service

Super Vélo! Rien à redire sur le produit en lui meme! Un petit soucis lors de la livraison résolu très rapidement et de manière très professionnelle et bienveillante.

I need a super charger!!!

They have very nice bikes, good quality and the shipping was fast. Customer support is friendly and helpful. Only thing i think could be better is their stock of accessories like tires and batteries.

I ordered my super 73 ZX and as others have reported, received no delivery updates which as you can imagine, was frustrating as hell. When i did eventually receive my bike a week later, it did not in fact come with a battery. After dealing with a lovely customer support rep, (Valentine), we managed to sort out a expediated shipping of a battery after taking all the necessary photos of the box and shipment. All the while, each email is taking about a day to be replied to, even when the rep was only asking for one additional piec e of information, which further delayed the solution. In future, I’d recommend their services construct some sort of survey so that they needn’t have this unnecessary one answer exchange that dramatically reduces how quickly the issue is solved. Nonetheless, i was told a replacement battery was on its way and it would be there by the end of the week/start of the next week. You can imagine my ultimate frustration when the package they’ve sent me is none other than a charger, rather than a battery. I immediately got on to the customer service rep, who at this time had been in a 40+ email dialogue with me. After being very apologetic, Valentine informed me I’d be issued a battery under her own personal instruction along with a “gift” and a voucher to the value of 30€ (which can only be used in store when purchasing over 50€ and not on any of the bikes) a pretty pathetic apology after my own spending of 2500 on their ZX. I have not yet received the battery but was given paltry delivery information that it has had its label created today, 4 days after Valentine had issued the battery replacement. Frankly, I’d be willing, as i imagine many others that ive read reviews from, to pay the premium carrier services for shipping updates, progress and guaranteed assurances that what ive paid for is what i will receive.

Very poor support. Getting back to me took a week. Each additional message another week. Have never experienced anything like that, almost like a scam. Rey disappointing.

La bici tira mucho en terreno llano pero en cuestas con la ayuda al máximo y en el piñón mas grande has de hacer mucho esfuerzo. Por otra parte, el sillón se daño después del primer uso (presenta marcas de desgaste) y el servicio post venta se desentiende del asunto. Por fin el cambio de marcha estaba mal regulado y no es adecuado para ese tipo de bici que pesa mucho.

velo extraordinaire, tellement content de mon achat !!!

I bought my bike on jun the 15th, for an expected shipping the 20th of july. We are the 27th of august, and i still have no news from Super73. They use low cost shipping options, which is unacceptable for a premium bike.