Bought a Klarstein cooker hood, the design is good, and the price. It arrived in good time. On opening, one of the metal grease filters was a little bashed though functional I guess (no damage to the outside of the delivery parcel), and it had a German 3 pin plug on the cable, with a slim 2 pin incompatible adapter for English sockets ! I photographed both, requested a replacement filter and appropriate adapter, and reported to the supplier, who eventually after much to-ing and fro-ing responded "Unfortunately there are no spare parts available for this product at the moment, our excuses." I was able to source an earthed continental adapter, and have ordered (from HiFiTower) a replacement filter for £18 delivered - curious, that. Can't comment on longevity of product, but given the rubbish customer service I cannot recommend purchasing from them - life is too short.

Not impressed to be honest. They managed to send our item without adequate paperwork and needless to say, customs has returned it. When I called the customer service line, they did not even apologize and did not even know how to read the tracking or explain what was going on. I had to call the carrier directly and their agent was brilliant, explained the entire process and advised me that the paperwork caused the return....yet Hi-Fi still didn't even advise me that the item is returned in their warehouse.... As someone who previously worked in logistics, I would not advise you to consider ordering from the company. Not one apology, their website keep crashing and I could not log into my account after setting it up....could not reset my password through my email afterwards either, so I do not consider it as a safe website for sales. Customer service really hard to get a hold of, and if you do, they have 0 feelings towards your experience. I find this odd since in every job I had, empathy for the customer is mandatory. I got ironic answers, sarcasm and "greetings from Berlin" at the end of my email to request a refund. If you wanna invest good money in sports equipment or other items, do yourself a favour and take your money elsewhere.

Do NOT purchase anything from this organisation. The goods arrived late and broken in pieces. No reply to emails, no reply to calls and no proper customer service system. Spend your money with a reputable, known brand and don't make the mistake that I did. Had I known their reputation in advance I wouldn't have considered using them. The "positive" experiences place here are either exceptional or questionable????

Bought a B grade flex shade parasol L for quite a bit less money than A grade. Really glad I did as it's as good as grade A so I'm really pleased with my purchase which arrived safely via free delivery. Great shade which has acted like a temporary fence to stop my nosey neighbours looking over! More versatile than other parasols so I can arrange it differently to suit my needs. Can be placed as a sideways screen, tilted or above. Brilliant shade and well worth the £41.99. I've just purchased the XL shade too and would recommend to others.

Hi-fi Tower took my money but hasn't sent me the fan cooler, despite sending emails which remain ignored. I'll be doing chargeback tomorrow...meanwhile they keep sending me more offers!!! Seriously???? Anyone else had same experience?

10.07.2022 I ordered Line 700 A Set of Bluetooth Standing speakers thinking they would be ok, but they are all base way too strong in any settings EQ needs to be added at manufacturing stage to be useable at the very least. They sent the set of speakers without a connecting cable which makes them useless as a set. Now I have tried everyway I can to contact these people and they will not reply at all, they just ignore customers and don't want to know after you purchase. Also nearly impossible to setup the warranty. Ok my advice is do not buy from these people and certainly not these active speakers like I said they refuse to communicate at all.

Amazing well happy with my order so fast. Love.

I bought a Hot Water dispenser in August 2021 which was fine. After six months, the water began to have a strange odour and plastic taste. I contacted Hifi-Tower and at first, they were happy to have the item returned and a refund. This was then changed to a replacement product which I was happy to have. The item came but I was not in to receive the item. The courier said I had refused the item but I was not at home. So I sent an email to say what had happened and for the last 2-3 months they have refused to answer emails, despite contacting EBay customer services as well. The item was just shy of £100 so I cannot claim via my credit card. All I would like is the replacement item or a partial refund. They quote that they are one of the top-rated sellers - I would question this after my personal experience.

I desperately wanted a certain item and nowhere had it but this company. I took the chance & ordered having never heard of hifi-tower previously. I knew I’d be covered by PayPal if no arrival. Happy to say the item turned up, and it’s perfect. I didn’t read any reviews on here first thankfully as it may have put me off. I feel people need to share the positives as well as the negatives, as it gives a better representation of the company! Thank you hifi-tower.

Very good, secure website. Impressed at 76. Thanks Terry