Excellent service, good quality and delivery as said on time

I would like to amend my previous review of the 14/05.20 in relation Hifi Tower which has since been deleted. Since the review was written Hifi - Tower have been in contact with me and apologized for the delay in getting back to me, which they say is a result of the covid19 pandemic situation and as a result extends the response time. Which in my case is entirely possible and I accept this as their apology with regards to their delay in contacting me about my complaint with a product which they sold to me. They offered a partial refund as a solution to the situation which I found myself in and because of the difficulty involved In returning the product, I found that I could get it repaired locally for somewhat more than what they offered me by way of monetary compensation, so I decided to accept their offer of partial compensation rather than the arduous task of trying to return the product as it is quite large and heavy. As a result of this response and the compensation offered by the company I would rate Hifi Tower as a 3 Star and not a 1 Star as in my previous review. I am trying to be realistic about the rating and considering how the product was delivered and the condition in which I received it, due the total lack of protection in how the product was transported which in turn caused some of the damage to the product leads me to how arrived at the above rating, also the monetary compensation will only go partially towards the cost of having the product returned to the conditioned in which I should have received it in the first place. You can make up your own mind as to how you would rate them if you were in my situation.

My order was a air glider the item is very sturdy and well built very happy

QUALITY PRODUCT QUALITY SERVICE GREAT PRICE EXTREMELY HAPPY

Terrible customer service, the product was faulty and I have filled in the return request with no correspondence since, I have also emailed them and again no response. Wouldnt chance buying from them.

We bought a wine cooler which was defective. We emailed the shop and the only option they offered was to return the item by drop off to the post office. We point out that we don't have a car and that we couldn't walk to the post office with a 16kg fridge in our hands but they did not offer any alternative solution. Drop off or nothing. I was also willing to arrange for a Courier to do the collection but they told me that it was not possible and that I must use the return label. At the end, I was offered only £23 partial refund (I paid £146 for the fridge) to keep the faulty item. So, I basically wasted £123 with this company. Therefore, if you don't have a car, don't buy heavy items from them unless you are willing to carry them to the post office for return if faulty.

Quick, responsive & value for money

DO NOT GIVE YOUR MONEY TO THIS COMPANY! THEY ARE A SCAM AND HAVE TAKEN ADDITIONAL MONEY FROM MY ACCOUNT WITHOUT AUTHORITY AND ALSO WONT REFUND ME FOR THE ORIGINAL ORDER WHICH I CANCELLED. THEY HAVE NOW BLOCKED MY EMAIL ADDRESS AND WONT ANSWER ANY EMAILS. I AM NOW £300 DOWN FROM MY BANK ACCOUNT AND HAVE NO SPARE MONEY TO BUY MY DAUGHTER'S BIRTHDAY PRESENT (THE ITEM I BOUGHT FOR HER BIRTHDAY WAS A TRAMPOLINE FROM THIS AHAM OF A COMPANY!!!!! I AM SO UPSET, ANGRY AND APPAULED AT HOW I HAVE BEEN TREATED BY THEM AND I CAN'T EVEN GET THROUGH TO THEM NOW. I HOPE THEY READ THIS AND DO SOMETHING ABOUT THE STOLEN MONEY TAKEN FROM MY BANK ACCOUNT AND ALSO REFUND ME THE ADDITIONAL MONIES OWED..AND PLEASE ANYBODY CONSIDERING BUYING FROM THEM.....PLEASE DON'T!!!!!!

Great communication , and prices , especially given that barbells have been in short supply. Just to add barbell arrived & is quality kit , informed about delivery regularly , I would absolutely use this company again .

Great value, fast ship, good quality product, would definitely buy from them again with confidence.