I placed an order for some dumbbells back towards the end of April as the website stated that they would be back in stock by 5th May. I waited patiently until the 5th and then the 6th, 7th and 8th only to see the status on the website change to out of stock. My online account simply says that the item is yet to be shipped and none of the emails or contact pages on the website seem to work. I have tried calling but cannot get through. I am now at the stage where all I want is a full refund but there is no way to get that as no form of contact is active! This is unacceptable. Please get in contact with me as a matter of urgency to arrange a refund. Update*** after posting this review somebody from the company did get in contact immediately and was extremely helpful. She cancelled the order and processed a refund promptly. I am still disappointed that I did not receive what I ordered but I appreciate their quick response once the issue was highlighted. Thanks

Wanted a spin dryer - now a rare commodity to obtain -[not even available Currys or AO anymore] Ordered from Hifi Tower and slightly concerned when delivery email quoted Chal-Tec Fulfillment GmbH was delivering !! Sounded Chinese! Anyway it arrived okay [is German manufacturer] and appears to work fine except the outlet is way too low down and it is impossible to place a standard bowl underneath to collect the water expelled - bad design.

When I ordered this the website said not available until 13th may but it was delivered on 7th. Product as ordered.

Ordered a rattan sofa 19th April 2020. Received 2 parts of the 2 order today 7th May 2020. Still waiting on the rest. Opened the box to find the material was stained white and the zip on one of the cushions broken. Paid £600 for this item. Not impressed. Complete waste of money cant get in touch with company to track 3rd part of order either.

I pre-ordered a multi gym early April for £599.99 which stated it was back in stock on the 6th of May. By the 8th of May I had not received an update so I chased them to see if the item had been dispatched or in a queue to be dispatched. The next day I was informed that they did not have the item in stock. Now I have had to pre-order from a different site & will have to wait a further month. This is poor customer service, if I was informed earlier then I could have found an alternative but the company kept hold of my money & I had to chase them to be informed of this / get the refund.

Update on review: I ordered on 24th April, and still nothing from Hifi tower, including not replying to my e-mail. Order was not shipped, and I can't return on their website either (and yes, money taken from bank account). Nothing was resolved, despite reply on this website - DO NOT ORDER FROM HIFI TOWER they're possibly a scam

the hose worked exactly as advertised. I am very pleased at the light weight property.

Ordered a Blumfeldt Heat Guru Standheizstrahler 2000W patio heater, item arrived in 3 days from ordering well packaged, Clear easy instructions for assembly (just the base plate) and easy instructions for use. The product itself is superb even on the lowest setting of the 3 you can feel the heat from 5/6 feet away the heater gives a nice glow and looks very stylish. Very pleased and comes with a 2 year warranty.

Ordered a table and Two chairs, must say the quality and the service from this company was outstanding from ordering to delivery. They came from Germany very well made and easy to assemble, and was free delivery, I’m so pleased, looks fabulous in my garden.

Great experience... I ordered a vibration plate and it arrived in time in perfect condition... The products they sell are of high quality and at reasonable prices... Would definitely recommend to all...