Excellent priced quality products

Ordered a PA amplifier due to the great price, but when it arrived, there was no power at all to the amp. Contacted customer services and a free returns label was emailed immediately, and a replacement working unit was promptly sent. Unfortunately, the website has a couple of errors. On the returns page, after entering all the details, I was presented with a page not found error. Tried the email company option, entered all the details, but this time I could not submit the email due to repeated errors with the captcha validation. Hopefully the company will look into this and resolve these matters.

Very helpful with warranty. Purchased a tea kettle, which broke after less than a year. I couldn't find a receipt, but I emailed them with 2 of the emails I thought I used. They found my purchase, sent postage to return the item, and replaced it with a new one after 2 weeks. It is the manufactures fault for the defect, but I am very please that they stood behind their product and helped me out.

Amazing service, received the item within 2 days from Germany, item as described and the BT worked instantly. Highly recommend.

Good website, massive selection of items at great prices. Service fast and delivery rapid.

I noticed that although they given AN answer, they still have not answered questions about price matching, saying there were reviews etc on the web (when there weren't) and I am still awaiting technical information - If they have not got it then they should contact the manufactures and design engineers. Even the pdf manual does not seem to comply with international pdf standards

good cheap and fast shipping

Hifi Tower # 2 This is an update on a previous review of HIfi Tower. The company finally decided to refund me for the damaged goods. My money was ‘resting in their account’ for a total of 41 days prior to the refund. It also took more pressure from myself to get them to acknowledge that they actually received the returned item and a threat of legal action unless my money was returned within 5 days. Coincidentally, the refund was made exactly 5 days later. Customer service in Hifi Tower is diabolical. Some of their staff are downright rude. I am still waiting for their customer service manger to contact me regarding this transaction, although I expect he never will. My advice is avoid at all costs. Shop somewhere that values their customers.

Excellent people to deal with. Communications very good, kept up-to-date on delivery of purchase an all round good experience with Hifi-Tower. Highly recommended!! Extremely pleased with the auna Connect 150 Internet Radio.

Ordered an amp from them, which doesn't turn on. Tried to use their return process but I get a 404 at the end. Very poor experience.