Excellent service and communications and a very competitive price, they also guarantee the work they do. The pre-paid and insured postal service is good too. I will definitely be using this company again.

Used LWR before and tried them again to purchase my timepiece. Pretty happy with price and overall method . Recommended Thank you

I now have a full refund for my watch. I think it is only fair that people on this site know that.

Very quick service secure insured postage Will definitely use again

Experienced staff and superb customer service. I would not consider other shops next time I need my watches to be serviced. Thanks Karl!

Delighted to have my fully repaired watch back.

Good contact on progress all working correctly and delivered when finally finished as instructed only disappointment was not be told why it takes so long to get through the workshop some information on actions being taken would be helpful and less anxiety to the owner hope this helps your future business

Free secure postage pack to send for estimate, returned free if estimate not suitable. Excellent communication with estimate, detailed description of work needed and customer choice of required work before starting. 18 weeks quoted for job, securely returned 14 weeks after payment made. Great insurance cover over and above Royal Mail. Watch looks great.

i sent my watch in for service 22 jan 2024 and still not returned. i have had other repairers tell me a month is a long turnaround - not happy at all.

LWR made it very easy to use them. Sent a package for the watch, gave a reasonable estimate and everything working now