LWR have recently completed a full service and refurbishment of my Vintage Omega Speedmaster. Despite some delays due to the watch having to be sent to Omega in Switzerland for some work due to its condition. The whole process has been carried out professionally and I was kept fully informed of all stages. I now once again have a fully refurbished lovely quaranteed Omega which had been neglected.

Amazing experience from Charlie fixed my tag with a new battery & a new link without any trouble at all! The best repair service in Manchester Thank you so much ⭐️⭐️⭐️⭐️⭐️

LWR service was impeccable. The repair was carried out quickly and of good quality and communication throughout excellent. They will definitely be my go to for watches/repairs going forward.

Very helpful and proffesional.

Fast and effective. They Communicated with me throughout the process and provide clear information as to what was going on. Very good customer service aswell.

I took my watch in for battery replacement and pressure testing. The service was friendly, efficient and ready in 30 minutes.

My experience echoes that of other similarly dissatisfied customers. It would appear that anything more complex than a battery change takes MONTHS to complete; contact with 'customer service' is time consuming as it takes ages for them to answer the phone, e-mails receive an intermittent response and excuses abound (similar to Richard's eperience above). The main issue appears to be that LWR are at best tardy in paying the established repairers (in my case Breitling) as in my example: October 2023 - Breitling sent to LWR November 2023 - paid LWR for repairs completed by Breitling as LWR were unable to do them December - my watch fixed and in Breitlings' safe but couldnt be released as LWR hadn't paid them February - STILL waiting for my watch to be repaired despite having sent 10-15 emails, a similar (if not more) number of telephone calls to elicit a response. Thoroughly disgusted by the so-called 'speedy service' that their website proffers.

Warning warning warning Do not use these cowboys . 11/10/23 saw advert and sent watch off to be serviced in full working order.website stated full services cost was £600 for my omega seamaster. On 24/10/23 after not having an contact I made contact with them to see what was happening with my watch as I hadn't received a quote On 27/10/23 I eventually recieved a quote for £1182 ! When I queried this was double what they were advertising I was informed it was after examination .I informed them that was more expensive than omega direct they them offered a minor service wheres seals etc would be changed.i paid them £144 for this and was told my watch would be done in 2/ 3 weeks. Having not had any contact from them by the end of November I emailed several times without any response and when I did ring was informed they were having difficulty getting parts from omega ! By the end of December having still had no contact I phoned again to be informed they still didn't have the parts. On 11th Jan 2024 I eventually got an email saying the parts had arrived and my watch would be serviced . 8th feb having still not recieved my watch i made contact to be informed they had been short staffed and they would check what was happening. The staff member then informed me that they would not guarantee the work as they had found an issue and I would need to pay the full service price to have the work guaranteed. I questioned why this issue had never been mentioned before to be informed it had only been found when the work began .I questioned how the original quote had given if the watch had not been examined to give the quote and informed it wasn't. As they wouldn't guarantee the work I requested my watch be returned along with the fee. On 19th Feb having had no contact or my watch returned I made contact yet again to see where it was.it hadn't been sent back and neither had the fee been returned. On 21st Feb I eventually received my watch and it is not working .I rang to report this and was informed i should have got a full service and that the watch mustn't of been working when I sent it in otherwise why would I have required a service ! I informed them I had videos of the watch working on day I posted to them , they immediately changed their story saying the issue they had found must of been the reason why it was working .I challenged them as to how they had never mentioned my watch wasn't working when they went to carry out the work .the staff member stated they had in an email I asked for that email to be sent to me .surprisingly enough no email stating this was forwarded to me just one saying their had been water egress which is why the watch wasn't working now . Strange bearing in mind my watch was in full working when I sent it to these cowboys yet now it is water damaged!!! I have reported these to omega as they are unprofessional and shouldn't be trusted . Having looked at other reviews it is clear they can change a watch battery but that is about their level

Replaced the battery in my Omega watch. Great value and great service.

Appalling- promised my watch for the weekend- it's still not here. Sick of the lies and promises that spew from everyone I speak to when they deign to call back because of course they never pick up when you ring. Promised the watch for tomorrow....