Buying tiles online is always fraught with difficulties. So what you're really looking for is a company that puts things right, quickly and efficiently. Sue at Bert & May met that brief twice in quick succession. I couldnt have asked for more helpful and efficient customer service. Many thanks

Ordered from Bert and May a few times and always so impressed with the quality and unique style they offer. I had an issue with some cracked tiles once and it was resolved immediately, such brilliant and friendly customer service.

I had an excellent experience with Bert and May, this is my second time using them. Scarlett in particular was extremely helpful in helping me get some Darkroom tiles as quickly as possible, her continuous communication to ensure we was satisfied was second to none.

Gorgeous tiles and excellent service

Beautiful tiles! Easy transaction, really looking forward to seeing them in our kitchen later in the year! Great customer service too!

Super quick delivery

Love this tile company! Emerald is easy to talk to and has a great skill in being able to visualise what is being conveyed over the phone without the visuals! Her visual skills are also excellent. The only drawback is when Emerald isn’t in, the call gets passed onto other people who don’t always feedback the communications and then the information needs repeating all over again.

Excellent customer service

My tile samples still haven’t arrived

I've only had good experiences of Bert & May products. The quality of the tiles are great. However..... The website is a nightmare. Not only do you have a small viewing area when choosing tiles because of the large top toolbar and and chat box that keeps popping up even though there a zero AI or human supports available, but if there is an issue with what you want to order (not within B&M's requirements), it doesn't inform you, it just doesn't work. Great products, rubbish SM/Website/Comms