Helpful Staff

Very prompt delivery, first class service

Ordered a cherry tree but the plant that arrived was very dry the root ball devoid of any soil. I think it may be dead. I planted the tree but am not hopeful the plant will survive. Very disappointed.

Click and collect order. Payment taken on day 1 of order. 10 days later items ordered still not available but no contact from Longacre staff with update. Cancelled order bur refund still not received.

I ordered an arbour from Longacres. The order was accepted and paid for and a delivery date booked. But a couple of days later I received an email telling me that the item was out of stock. They apologised and I was asked to wait a couple of days while they checked with the supplier. A few days later a further email asked me to wait until the end of the month when new stocks might come in to the store. This is the current situation - I am still waiting. Longacres have communicated frequently with me and kept me up to date - no complaints on this score - but I find it odd that they accepted an order - and took the money - for an order that they couldn't fulfill. Their online ordering and stock control doesn't, in my case, seem to link together.

Went for the hat basket for mother day Brilliant as usual fabulous flowers, Happy mum

Beautiful mothers day flowers, delivered on the Sunday too, very impressed, thank you!

Product as described. Just no communication when it was going to be delivered.

Fabulous quality at fantastic value.

Was very disappointed not to be told my Mother’s Day bouquet would not be delivered as planned due to damage. I had to contact customer services to find out why it wasn’t delivered on the planned day.