I have only just changed over to Flogas but staff member on the telephone today was so helpful.

Staff was very nice and prepare

All queries were replied with to the point and resolved

It was very nice and wonderful

great support from Lauren and couldn't do enough to help.

My account wasn’t working properly so I called customer service and Kenneth helped me to update it and answer all of my questions. He was very helpful and nice.

Awful customer service, incorrectly billed me €4K as they read my meter wrong. Admitted their mistake after I had spent hours on the phone with them. The next month they incorrectly billed me the same amount again but this time with a €10 penalty.

Very friendly customer care team, helped with issue straight away

I telephoned to enquire about filling out a form for vulnerable customers & got Kenneth, a very helpful person who not only helped with information but actually did all the necessary paperwork for me. A pleasure to deal with.

Quick answer time and a great agent Gemma, who explained procedure to me and advised what steps to take so billing issue will not arise again.