Super shop and service

It’s been two weeks since I placed my order for bob ross oil paints. Nothing has arrived. Hope they turn up soon so I can stop being so bored in quarantine.

Brilliant customer service from GreatArt. I had a problem with an order and they went above and beyond to sort it out. I will continue to use them as my 1st choice for art materials.

I was very concerned when I read the reviews about GreatArt on Trustpilot but I decided to place my order anyway, I ordered some Tient Canson-papers from their store and it arrived in perfect conditions and great quality.

Shockingly bad service. Only got part of my order sent to my sister for her birthday in April with the main part of the order missing! No mention of the order being despatched and no mention of the order only part fulfilled! When emailing customer service, they said that my order had been received - well, of course it was received; only part of it!! I wanted to know what the reason was for not getting the rest of the order but I didn't get an answer. Luckily, they hadn't taken the payment for the unsent part of the order as it seems from the other reviews that I'd have trouble getting it back. Worst service ever.

Update: After leaving this review I got an avalanche of messages and emails from Great Art apologizing, blaming warehouse, promising discounts, courier to pick up the box and a refund. And that was the end of story. Quite literally, because another two weeks passed and nothing happened. No courier, no refund, no answering emails. As if Great Art wasn’t merely content with having my money, but also feeling the need to mock me and waste even more of my time. To Great Art: do not bother to reply spinning further lies. Deeds not words. You have all the info needed for refund, you’ve agreed to it. So why not just do it. I’ve purchased Simili paper on several occasions. It’s smooth surface and warm ivory color (as is still stated in the description on the product page) was perfect for printmaking. My last order was a large investment in 12 packs for a big project. I got completely different paper, bright cold white, labeled “blanc” instead. I’ve contacted Great Art and provided photos of both old and new stock. Two weeks later not only Great Art refuses to admit a mistake, but also ignores my request for return. I’ve lost time, more than 100£ in money and a work opportunity. Mistake in packaging would be disappointing but understandable. Attitude and unprofessionalism of so called customer support is just outrageous. After years of being a happy customer I’m never buying from Great Art ever again.

Bought an item three weeks ago. I enquired after two weeks what the status regarding the order was. The reply contradicted itself by saying it had been dispatched, and that once the item had been passed to DHL, DHL would notify me of delivery details etc... If it has not been given to DHL, what are the chances it has not yet been dispatched???. So it could have been cancelled, contrary to what I had been told. Many others getting the same reply to the letter. Can every parcel be in the same situation?? Sadly none of the questions can be answered. Why I hear you think. Because they advise you to call and speak to them. There is nobody answering phones. The voicemail asks you to email them. I’m sure you don’t need to many guesses to know they are now not answering emails, tweets or further phone calls. All round, not a good or acceptable experience. So I am hoping I can get my money back, but last time I tried, I nearly died holding my breath that long. Good luck to you if you go ahead and order, but my advice would be not too.

DO NOT buy from this company! It doesn’t matter how many hundreds of pounds you spend, they don’t send you tracking numbers, they don’t answer the phones, they don’t answer emails. You’ll be waiting, and still waiting for your orders a month later. When you open a Paypal case they lie and tell you that your has been delivered when it can’t possibly have been! I’ve been trying to get just a tracking number for over £100 worth of items, for a week now. Every single day they’re still posting to Facebook, still sending out email promotions trying to convince people to buy - don’t do it! This situation has cause me an unbelievable amount of stress, I’m a self employed, full time artist who needs those materials to work, all I want is the items I paid for, and I presently I can’t even get an email back!

I ordered some art materials for my kids for the lockdown... felt tips, chalks, poster paints and paint brushes as all are out of stock at the supermarket. I ordered them one week ago and they arrived today. One item was missing as it was out of stock and I was not charged for it. When I saw the reviews, I emailed to ask if deliveries were very delayed and I got a reply straight away to say that the parcel had been shipped. I am very happy with the order.

Place my order with this company, the money was taken 23 April and still no contact or delivery at 8th May other than a statement that advises once DPD have the order they will advise on delivery? I've asked for my order to be cancelled and the payment returned. One of their web contacts addresses does not work either.