Fantastic service – dealt with my vets for me re payment. Fast and efficient, no quibbles. One less thing to stress about when your pet is unwell! Thanks Vetsure!

The team at vetsure have never let us down. Luna is getting older and has had some issues this year but vetsure have been there with us every step of the way. Thank you

Outstanding service for years right up to when my beloved dog died from Lymphoma. Paid out for all her treatment right up to the end. I now have a new puppy and didn’t hesitate to use them again. You can actually get through on the phone as well!

Don't bother. Vetsure are refusing to payout for a 'pre-existing' medical condition. We took on the joys of dog ownership in January of 2021 and made what I believed to be a sensible decision to get our rescue dog (bear this in mind) insured. The process was simple enough, I stated we'd took ownership of the dog in January of 2021 and as she was a rescue we had no prior knowledge of any medical issues. The dog then suffered what we believed to be a bout of cystitis, which evolved into multiple vet trips, followed by blood tests which ended up revealing an e.coli infection. We claimed through the vet for each visit, which again was simple enough and we thought 'great, it'll be squared up and all sorted'. Vetsure then asked for the dogs full medical history, again fair enough - we managed to trace the previous vets and had them provide the records as requested. After a few days I then received 3 lovely emails stating that each claim had been rejected - due to a pre existing condition! I checked through the medical history to find a single case of cystitis which was treated mid 2020. Vetsure claim that this is somehow related to an e.coli infection 13 months later?!? - which the medical notes from the vet clearly stated. Safe to say we've asked the vet to write an appeal as this is utterly rubbish. We did call vetsure to query the claim, but the chap on the other end of the phone was absolutely no help whatsoever - other than 'fill out an appeal'. Safe to say vetsure won't be getting any further premiums from ourselves. If I'd not bothered I'd have paid half the vet bills in the premium costs alone. Don't waste your money or time. If anyone from vetsure is interested in actually resolving this please see ref number: 1277184

I took out insurance with Vetsure for my ragdoll kitten, when he was 6 months old he had a neurological episode and had to be rushed to the emergency vets who discovered he had a Liver Shunt. Sadly, he did not recover. Vetsure paid the emergency vets the full amount for his treatment, and paid for the death benefit claim even though I had only been with the insurance company for 2 months. Whenever I had to speak to their staff they were always very helpful.and kind and offered their condolences for the loss of my beloved pet, and I felt like I was a valued customer to them. When I am ready to get another pet I won't hesitate to take out pet insurance with VetSure.

Had an emergency with my kitten and paid for the care.after the care was all done I went onto vetsure to make a claim and must say it was the most easy and quick experience I've ever had with any insurance company.money was paid into my bank within a few days.Well done vetsure..thank you

Amy has received follow up treatment for a leg injury, claimed again for the ongoing treatment and it was simple and very quickly paid to my vet. Delighted with the service.

Couldn't ask for better, when my dog got an eye problem I knew he would be well taken care of and I didn't have any worries about finding the money up front. It was a seamless process from start to finish Thank you Vetsure

Friendly team who are very knowledgeable and kind.

I’ve used them just over a year great value for money and will continue to use them I have no complaints