We have only been with Petsure for five months and so far their service has been excellent. We have three kittens, one of whom broke his leg falling off a table the second week we had him. A claim was submitted for the accident and Petsure sent a payment towards vet bills very quickly. We are very happy that we insured our kittens but even happier that we chose Petsure. Phone staff are lovely and the online portal is very easy to use for paperwork etc. Highly recommended.

The process for submitting a claim with Vetsure was straightforward. I printed off the claim form, completed it and handed it to the vet. The vet did the rest. The vet forwarded details of my pet's treatment and medication costs etc. I then received an email from Vetsure to inform me that the claim had been settled. I paid the excess to the vet

Extremely easy to make a claim they communicate directly with my vets.Very friendly and helpful staff.Highly recommend.

Claim settled in full and staff were very helpful and courteous.

Extremely pleased my own dog has been very poorly during the covid year and I was also left fostering a dog during that time for 9months that could not be uplifted and he caused problems for my dog involving 2 separate injuries to my dog and vet sure have dealt with everything direct to vet and I’ve had a email every time updating me on costs and when and what has been paid I needed the reassurance and the back up during the coronavirus first lockdown I’m happy I took out insurance with vet sure there’s been no long calls and questions at all all done direct to the vet while I concentrate on my poorly dog thank you vetsure

Excellent communication. No issues with my claim.

Vetsure immediately settled my claim. The process was easy- I completed the forms and left them with the vet who filled in their forms and sent them in

The vet college contacted vetsure direct for the claim. Vetsure contacted us to confirm details and the claim was promptly settled. Very smooth process. Thanks

Very happy with Vesture Pet Insurance. Vet bills are settled very quickly and owners are kept up to date with useful information.

Very simple process, just had to pay my excess and could worry about getting puppy well again.