Shocking company to deal with, staff are arrogant, unhelpful and don't give a toss about you. Had problems more than once sine Vodafone shifted it across to them. Avoid this company, no doubt there will be some bland "we're so sorry" response from them

Peter T was so knowledgeable and so helpful. He was friendly and patient with my questions and I feel confident that I have had the best attention I could have hoped for. Well done Peter!

Manjeet Sherawat was very helpful in setting up my wife's new android cell phone and providing information about how to transfer data from the old phone to the new one. He was prompt in ringing back when the new sim card ready to be activated and the forecast timing was accurate.

Manjeet Sherawat was very helpful, but was unable to sort all of my queries. He has dropped me an email which is much appreciated and promised to call me back when he thinks he can solve the rest of my queries. He did the best he could do in the circumstances and I am grateful.

Lucie has been supporting us on a number of requests recently and she has been extremely helpful and always very quick to turn things around. Thank you for all your time Lucie!

Great service

I was dealt with very quickly and the problem was fixed instantly over WhatsApp. Brilliant service

Hi Katy was so helpful and explained why I lost my internet when out about and help change my network to 4g as set as 5g and hope helps with calls

Super prompt assistance. Did exactly what I asked for in no time at all! Thanks to Tina for her help.

I really wish to could give no stars!! This has been the most stressful dishonest company I have ever known. Was originally as Vodafone customer for over 40 years, a call from One.com to say my contract was running out but they could give me a "better deal". Was also sent 2 hot spot boxes apparently free but half way through the contract my bill has risen from £20 to £50 plus vat for a SIM I own and another £20 plus vat for the two sim cards in the hot spot boxes that I have never used. My contract is due to expire next month, I have been given two different cut off dates, when I contacted them on Monday and got a pac number then received three text messages to say I would be charged £61 as I was two days earlier in getting in touch. I work 5 days a week getting to the phone during working hours is not easy add in a holiday is the reason why I called them when I did. It has left me crushed! The worst year and a loss financially, they are thieves with no customer service. Onecom mis-sell products and contracts just check the Facebook page dedicated to other customers issues over mis-selling.