Emily was very clear in helping and explaining the issues I was querying. This is the kind of service I would expect, rather than the previous telephone agent who hung up on me.

Very helpful even when I struggled with explaining my requests

Your operator was very helpful

Brilliant service

I’m stuck in hospital about as unwell as can be, and the one thing that I have to help fill my days is my iPhone, which gives me access to news and, via YouTube, all the infotainment I need. But the free hospital wifi is flaky so I am burning through my browsing allowance on 4G at a rate of knots. But guess what… I was able to upgrade to a massive browsing allowance for +£3 a month via a quick call to Onecom’s customer service where a friendly, articulate agent called Emily made the necessary changes in real time in a matter of minutes. I didn’t know there were still companies with a customer service offering worthy of the name, but now I know there are, and - boy! - am I impressed. And grateful.

The advisor was upfront and stayed in contact the whole time during our conversation.

Very helpful and efficient service.

I believe this company to be dishonest in its sales techniques and close to being a scam company. I've signed up to a mobile contract that I didn't really need despite them convincing me I did. That is my fault I guess, but now they completely hide behind a one sided "contract". Something I seriously wish I had never done....do not agree to a phone contract with this firm....they script the sale and draw you in, then you regret it!

Excellent service and my problem was sorted quickly

Good service