Verified
DO NOT TRANSFER FROM A DIFFERENT…
DO NOT TRANSFER FROM A DIFFERENT PROVIDER TO THESE GUYS IF YOU HAVE A BUSSINESS. WE TRANSFERRED, NOW OUR PHONE IS NOT WORKING AND ITS COSTING US THOUSANDS, AND THEY WANT US TO GET OUR OLD PROVIDER TO FIX THE ISSUE
Verified
Satish was very helpful and even took…
Satish was very helpful and even took the time to call me back to inform me that the action i required was done. Good customer service is always nice to have.
Verified
This is a review for Colin
This is a review for Colin, who is very helpful and always goes above and beyond to help you solve any issued you might have or answer any questions. Onecom is lucky to have him, he is a professional who truly takes his job seriously , and gives the best customer experience. Well done Colin!!!
Verified
Online chat with Chloe
Online chat with Chloe , everything resolved quickly and efficiently. Many thanks .
Verified
Over promised and under delivered...
Onecom seriously over promised and under delivered and I would urge anyone who engages with them to proceed with extreme caution. Their heavy handed sales tactics have resulted in me being switched to a service provider with inferior coverage paying more to boot. A really bad customer experience.
Verified
Initially contacted to confirm my free…
Initially contacted to confirm my free Amazon subscription end date but ended up discussing contract term and price hikes as well. Been reading lots of horror stories on line about how after the 17month period during my account review that my phone costs would go up. It is nice to have had reassurance that this won’t be the case.
Verified
Teigan was more than helpful and a…
Teigan was more than helpful and a breath of fresh air in today’s world. I look forward to speaking to you again
Verified
customer service absolutely shocking…
customer service absolutely shocking reported a problem on saturday 2 days later still no response, been on hold for over 2 hours now wish i had never changed over,as how i am meant to run a taxi firm with phones saying not available,losnf faith and money,very poor for a communications firm
Verified
Now 6 days without buisness phone
Now 6 days without buisness phone. Hours waiting on phone for tech support - no answer. Sent email, suppose to return call in 24 hours, quess what!! still waiting 4 days later. Can someone at onecom provide tech support, as per your promises, or is this another untruth.
Verified
Jordan was fantastic with my enquiries
Jordan was fantastic with my enquiries. A credit to your company.