The agent Casey M was very helpful and got my problem sorted swiftly and efficiently . Very satisfied with the service received today . Thank you !

Rohit was true to his word, came back and gave me the information which i required.

Rohit was very patient and welcoming. He also looked into what the potential reason for my call was and is contacting the relevant team to call me back. excellent thinking and customer focus. Thankyou Rohit Kumar

Casey continues to provide excellent customer service communication which is always prompt and knowledgeable. Highly recommend

Clear information delivered in a friendly and professional manner

Emily was very helpfull

This will be the second review I have left this year. Despite my previous review advising how poor internal communications are at Onecom. We are still receiving bills, even though our account was supposed to be closed in May. I have received a letters advising refund of overpayment, awaiting my accounts department to confirm it has been paid, but still we keep receiving bills, either their internal communications are really poor or they deliberately choose continue billing people when they are no longer customers. It would seem once you take up Onecom services trying to get out is almost impossible.

Once I could speak to a representative I got excellent service. I had nearly as long a "hold" as trying to contact my GP. I do NOT wish to use "WhatsApp" or other such "services".

Very helpful and resolved by question quickly

Hollie was very helpful and answered my query quickly.