Yesterday whilst out, I missed a delivery. Wife nor I could work out what we'd ordered... Today a really friendly fedex driver pitched up with a replacement garden vac. To Sean, Craig & the entire team, your understanding, service & problem solving has been utterly faultless. Thank you all for tolerating my small-time moaning, you have all been great. Kind regards, Dave David Spencer

Ordered bundle deal lawn mower and strimmer last year August. This year we got lawn mower out, for half way through gardening and the blade appeared to stop spinning. Followed manual instructions but it continues not to spin. As the product was under warranty. I emailed in to see how we could resolve the problem. Sent few images over. With fast response. Genpower will be sending a new lawnmower out. Expected delivery on Monday. I would recommend this company.

Hi and thank you for opportunity no to congratulate on the excellent service you have offered me.Throghout the return of my goods you have been clear and consice about what was happening and speedily replying to my enquirys.Now my goods are ready to be delivered and I would like to say thank you Sanjana or as we say in the ,UK "you are a brick" Many thanks Martin Steele

Lawnmower repaired under guarantee thanks to poonan shanto

Efficient and speed of handling in getting problem resolved by Solomon rang on Thursday received spare on Saturday

Straight forward once I got through to someone. Sanjana was helpful and responsive.

Representative was helpful and assisted greatly in the diagnostics and repair. Very well done to Solomon for all their care.

Scarifier arrived and one of the cable clips was broken. Rang Genpower spoke to Poonam Shanto and within 2 days replacement arrived. Good service.

Poonham Shanto dealt with the issue promptly and professionally. Her assistance in the matter was greatly appreciated. Thanks again.

Very prompt reply to the issue I had with parts broken on my jet wash. I sent a photo of the problem and the new part was delivered within days. Communication was excellent. Thankyou to poonham shanto for 5 star customer service.