Jade was amazing replied to our e mails promptly and dealt with our problem really quickly.

This company never fails to be helpful, fantastic customer service. I keep coming back for advice over 3 years after buying my mower. I would not go anywhere else!

Fantastic aftercare by Solomon would use this company again highly recommend.

Yash was very helpful sorted my issue out quickly

Ordered an angle grinder from Genpower LTD which unfortunately after purchase developed a fault. After contacting them and explaining the problem i was sent out a replacement unit, Solomon who dealt with me couldn’t have been more helpful, i was kept up to date about delivery and received it within the week. Many thanks, i would recommend this company and would purchase from them again.

I cannot praise Solomon from Genpower enough. My order arrived a day earlier than expected but unfortunately once assembled it would not work. I contacted Genpower and Solomon’s replied almost immediately. He arranged for a new spark plug to be sent out which arrived two days later and sent some online information. Machine is up and running and working great. I feel confident in contacting Genpower again in the future.

Lack of transparency and trust. Order a leaf Blower -vac 2x20v li-lon Batteries, 3in 1 Blower 1 HY2194. Was not working so sent it back. It was collected, they emailed me saying that I did not send back the batteries. I responded with, why would I send something back that needs testing without the batteries? I was told that they would contact the workshop. The next thing I found the equipment in my porch. Opening there were the batteries but no charger. Whoever is in the workshop taking parts - not ethical

Very helpful making sure I ordered the correct replacement battery. I then ordered this on a Tuesday lunchtime and it was delivered Wednesday lunchtime. Very fast efficient service. I wish all online suppliers lived up to this service. :-)

Sanjana was brilliant. She is dynamic! Quick to respond , and oversaw everything to do with my purchase seamlessly. She is a credit to Genpower

Poonam Shanto has been amazingly helpful with dealing with the problem I experienced. Very quick and friendly and very satisfied with his resolution to my problem. Will definitely use this company again based on their customer service from Poonam Shanto.