I attempted to return two unworn dresses (they fit horribly), brand new with tags after the 30 day return deadline. Lulus rejected the return and offered to either ship them back to me or donate them (which makes no sense since they could still sell them on their site). I cannot believe they would not even offer a store credit considering that they are still selling both dresses on their website for full price. This is poor customer service and no other company has acted this way when I have made a late return. Buyer beware.

I have ordered black Jaelyn Black Crocodile Embossed Pointed-Toe Slides. The same day I got them, I also returned them. Delivery was fast, but the packaging and shoe box was completely damaged. Slides were not as shown on picture, in person they were not that nice at all, one part of both slides was scratching my skin and usually I wear size US 5.5 or 6, and I have ordered size 6 and I could easily order 6.5 as they were bit smaller. Overall, as mentioned, returned them just after couple of hours after receiving them and what a shame.

I ordered shirts from them. The fabric is amazing

Scammers Placed order beginning of December it said 3-5 day’s delivery then they tell me they had informed me it would be 21 day pre - order. What a load of bull s**t luckily I paid through PayPal but a lot of other haven’t. 5* scammers……………………

Terrible customer service. I required assistance clarifying exchanging items that were far too large as I ordered according to reviews saying items “ran large” which apparently didn’t apply to me. A “woman” named “Brandi” basically didn’t read any of my questions to clarify my inquiry to exchange and just kept repeating herself despite me expressing I understood her and adding elaboration my inquiry. To my surprise she eventually began yelling at me to review the return policy. She was extremely unclear, had such attitude and was incredibly impatient and very unprofessional. I now need a recommendation for a better place to purchase clothing similar to Lulus because of this awful and abusive experience. I wanted to be able to exchange three shirts for a smaller size and despite it saying in my emails that those particular shirts were possible “for exchange only” - that was my expectation. Brandi also yelled at me that the promotional period was over and I would have to BUY the shirts at regular cost and then return the items I was dissatisfied with. That’s not an exchange! What a business! Total bunk.

Ordered a skirt on 12/17 and got it on dec/20, it looks is exactly on the model on the web, very pleased with it , my favorite skirt I have in my closet only reason I don’t give it 5 stars b/c there is no place for me to write a review on thier website which I find strange, too bad for them, they would of gotten a 5/5

I had a very good experience with this website. I'll admit I was a bit hesitant at first, because the dress I ordered had to be shipped from USA and the company does not deliver return labels for these kinds of deliveries. I was able to estimate the customs costs of the dress using a website (estimated to be at around €30), and this was in line with the actual costs I had to pay. I ordered the dress on the 4th of December and it arrived 5 days later with DHL. I was kept up to date about every step in the proces. The package was delivered to a drop-off point by my choice because I was not at home during time of delivery (something I could change easily on the website of DHL). The dress itself is very beautiful, just as I expected. I used the size fitter from the website and this was accurate. So overall a very good experience and very happy with my dress!

As a pet owner I will not shop here again. I had several hundreds of dollars of dresses rejected due to pet hair. The items were tried on at the kitchen table to prevent pet hair from getting on them, then immediately put bag in their bag. As a doctor working in the allergy and asthma field I understand pet hair is an allergen for many people but to reject returns due to a stray hair is unheard of and obscene. I will not be supporting this company again.

Most of the clothes have poor quality and bad fitting. They claim to be an affordable luxury brand and market themselves that way but that isn't really the case. If you try to return their items most of the times their labels are not accessible and then they take time to provide it to you separately. If by then the 30 day window has passed they will not refund anything. If you keep requesting then may be a store credit even if the fault is at their end. Luxury brands also make sure to offer excellent customer service. Lulu's is just another brand trying to fit into that space with nothing that stands out to make the experience like that of a luxury brand. I purchased many items from this website specifically for one year. I must have ordered some 50-60 items in one year. Most of which I returned it I had to sell them off because they are stringent about their return policy without taking into consideration their own response to any return related issues the customer is facing. This is the one and the only year I bought anything from their website. It seems they have tied up with Nordstrom, may be to appear more like a luxury brand in the eyes of the customer, I personally feel if you're interested in any item on their website, it's best to buy it through Nordstrom. At least it will save the all the time and effort that goes into return to their original website. apart from their their clothes are cheap quality clothes with poor fitting. Even the way it is packed and parceled it doesn't match the standards of any other luxury brand. There are also sometimes threads hanging from clothes with creases all over. Also, in one whole year of so many orders they never offered any discounts or special offers. This brand is far far from title of luxury brand. After this experience, I do not feel investing in this brand at all. It is not wise to buy clothes from here when they cannot be returned and also that most of the order has to be returned because it is cheap quality. I recently saw many of their items being sold on platforms like SheIn and other websites at half the price. It is the same quality.

Lulus promotes fake advertising on Pinterest. You’ll click on the shoes on Pinterest, go to lulus site, and then when you try to order the shoes the site says they don’t exist on their site. Feels like a scam.