The sizing ALL ACROSS THIS WEBSITE and this includes this dress is quite undersized. I belong to Stitch Fix and everything I get from them is a MEDIUM or in a size (9-10) pant. ALL of it fits ALL the time. There are two issues I have with LULU's that I hope they can find a way to fix: one is that the length they advertise is absolutely not true. When they say length "from shoulder to hem" what they really mean is from UNDER THE ARMPIT to hem. Every single item I ordered was WAY WAY TOO LONG. Also you should note that their MEDIUMS are sized 6 - 8. Personally I think that's odd -- Mediums are generally 9-10. Most of this stuff was way too tight in the bust and certainly made for much smaller people. TOO BAD BECUASE ITS NICE QUALITY FOR THE $$.

Decided to try out Lulus for a wedding dress after stumbling upon a cute one. Big mistake. Was told there was only 1 more left in my size when adding it to my cart so I of course jumped on it. When the dressed arrived it was a completely different dress, of course with the correct label printed on the bag. Did they hope I wouldn't notice that instead of a plain burgundy dress I was sent one that looks like a Hawaiian couch?? Now the dress I want has a 'wait list' so I can't wait to hear about how I can join that and return the Hawaiian couch dress. Thanks Lulus!

I ordered a dress from Lulus, and was quite excited to receive the order - however I had to pay over 40EUR for import tax to the courier (which was not clearly mentioned at checkout), while the dress price was about EUR 60! Once contacted the customer service, I was told I can return the item but I have to claim the import tax somewhere at the government but they are not responsible for this. ABSOLUTELY HORRIBLE INTERNATIONAL SHIPPING POLICY. It makes this cheap clothing brand absolutely overpriced. It is almost a scam and I would NOT order from Lulus again. Sorry.

my order took forever to be dispatched it’s apparently been sent out about a month ago and still not received. Tried to email to chase it up and I just get ignored. Seems to me like it’s a scam! Do not recommend and won’t be ordering from here again!

I recently bought three dresses off of Lulus to try, and when they arrived I got to try them on and send back the ones that I didn't love or that didn't fit. Their return policy is great - full refund including shipping if shipped back within ten days! And returning it was super easy. So it is a great shop to take a chance with online clothes and shoes for! I will definitely be shopping at Lulus a lot in the future.

I received the wrong sized item and they were very helpful in sending me the correct item in less than a week. It was really easy to get someone on the phone to help me. The quality is good (not the nest, but still pretty good). Keep in mind that you have to pay import duty/customs fees for the item if you live outside the US, for 3 pieces it cost me $50 Canadian.

Lulus advertises that they are a U.S. Company, but their clothing is made in China, and the quality shows.

I’m so disappointed this time around and I’ve shopped at lulus several times before. I got a white blazer and matching shorts for a Bachelorette party this weekend , lulus wrongly sent two blazers and no shorts after calling I was grateful they shipped the shorts right away but when it arrived, the zipper of the shorts doesn’t work.such poor quality. And I waited for so long to buy this item and was on a waitlist, checked back everyday for a month if it was on stock.

Love the selection of clothes. The easiest return process I've experienced. Great customer service. I've never had a problem with Lulus.

Could not have been better! I have been a longtime Lulus customer and for the first time I just contacted their customer service. Rose was extremely helpful over the phone, just the best service you could hope to get! She resolved my question quickly and was super kind and patient while I got my order put through with her. I always loved Lulus for their cute styles, quality, fast ship and easy returns but now I can shop with even more confidence knowing there are great reps like Rose there to help with any questions, 5 stars for sure!!!