disgusting quality and disgusting customer service. dont waste money or time, their items are so cheap that the sizes are really really off. dont purchase or support this

I couldn't find a way of contacting anyone at Lulus so left a review here. Someone was in touch within 24hrs and helped me resolve the issues. I was impressed with their speed and helpfulness. Email is love at lulus dot com. However, if you are in Europe please note Lulus is based in California. The cost of returning my dress was a third of the cost of the dress. Absolutely not worth buying items you might need to return so be sure before you buy.

Beware if you are outside US, looks like a normal UK site until I went to return and I realised the high return fees - over £50 to send back. I ordered multiple dresses for my hen party but returned them all as they were poor quality, most were see through! Customer service is shocking and do not feel they are advertising their return etc as they should. Bad company and bad service would never use again

Don't purchase from Lulu's if you live outside the US. This is a classic American site where at first glance, appears to have a Canadian version but instead has currency conversions and customs fees included so it doesn't flag your attention easily. This experience has reminded me that there are still some businesses out there that will distracted from their terms and conditions with self appointed comments about how great they are and, that in these days, you still need to go searching for all the hidden information yourself. Customer service could have responded a little faster and read my email properly before responding. It wasn't terrible though. The dress itself did not meet their own measuring charts (I'm very rarely not a XS) and although beautiful, the craftsmanship isn't the best (I assume from China) and the zipper is garbage and likely won't last long. Super disappointed with LuLu's. I became complacent with other online shops that make returns easy. There is noway to shop with trust with this company and there are many other options out there with better exchange and return policies. READ ALL OF THEIR FINE PRINT!

Twee pakketjes besteld maar er stond nergens iets over retourkosten bij internationale zendingen. Alle voorwaarden gelezen, nu bij het retour aanmelden wordt er aangegeven dat ik een bedrag van 110(!!!!) Euro moet betalen om de pakketten te kunnen terugsturen.

I love Lulus! Lulus is quick to remedy any issue brought to their attention and are the most friendly while doing it. I've never been left dissatisfied and I have received many great quality items from Lulus!

I love this place! The best customer service in online shopping. I am an avid online shopper so I’ve reached out to many locations for customer service help. My items are always cute and have lasted me years. I’ve been shopping with Lulus since 2015. It’s a great quality for a good price. And so many styles. Also the business is based in my beautiful state California.

SCAM! They rejected the return of unworn clothes due to perfume smell. Tricky thing - I am allergic to perfume and never use it. All the dresses had its tags and were tried on at home. I was after the shower and had no make up on. When I looked on the internet I found HUNDREDS reviews of similar situations with lulus. So sad I saw it only after I got in this situation. Beware. Don’t shop there.

Purchased a dress for my daughters prom. We did the size guide. Dress ordered on Monday and arrived in the UK on Friday. Impressed with the quality It fit perfectly - my daughter a size 12- and the dress was a medium. Very risky to buy abroad - but all turned out well

Lulus makes their return process look easy but you will be out over $50 if you try to make a return. You get docked the shipping cost for both ways which will be over $30 (the return shipping is more expensive) and they will NOT refund you the sales tax, which is unheard of. Instead, after back and forth with them passing me to different departments because the customer service rep couldn't do simple math, they linked me a to Canada Border Service Agency's website to mail a form to the government to get my sales tax instead. They provided no guidance at all and said it was their standard policy. I've had international refunds before and this has never happened before. They always refund the sales tax. It makes no sense why Lulus wouldn't refund the sales tax and get the refund from the government themselves. This has been the worst customer service experience of my life. They don't even have a customer service phone line. I have warned all my friends and will never be shopping here again.