Great quality product, easy to correspondence with Customer Service.

After I made an order i had to pay 50 euros of custom duties. The customer service of Hiplok has been so kind to refund me the whole amount of custom duties. They solved this problem very fast and professionally. Thank you!

I bought a hiplok gold. It worked well for the first year but suddenly i couldn’t turn the key anymore. My bicycle was locked at a train station at the time. Now i have a really good secured bike i cant use. Luckily the lock was more expensive than the bike…

Nice design, fails in practice though. I bought 4 of these after we had some ski equipment stolen from a chalet in Montana. The idea is fantastic, the second time I tried to use the one I keep with me it would not stay secure. A light tug was enough to undo the zip tie. I won't be trusting these to keep anything safe! Even if the tie is hard to cut through, it isn't good if a quick tug will undo it.

Brilliant design The spin bike lock is excellent - I got one for my son and I kept on borrowing it so getting another. When cycling it you barely notice you are wearing it but it feels really sturdy when locking up bikes. Best of both worlds - would highly recommend. Great for teenagers as they don't have to take a bag - just clip it round their waists.

I ordered a Hiplok DX through Wiggle and I am so pleased with the product. I bought this lock as I’m always forgetting to take mine and it has been brilliant. It arrived within a few days and was easy to fit to my bike. The lock is easy to remove and feels super robust, nobody is going to be able to take my bike! Also looks good and not too bulky. I’m now going to order one for my daughter to use for cycling to school. I definitely recommend this product.

Excellent customer service. I ordered through Amazon and strangely received a DX Lock with no keys. I contacted Hiplok immediately and they responded very quickly with a solution to offer me a replacement free of charge. They also arranged for the existing lock to be picked up by a courier for return, saving me the hassle of going through the return and refund process with Amazon.

The products seem to be very very good, the shipping was very fast and the customer service was very nice and helpful, even though it was my fault. I wholeheartedly recommend Hiplock!

Wow these guys have the most amazing customer service in the world! I'm in the US and emailed them because my combination stopped working and I was obviously "locked out". They send a replacement within a week all the way from the UK! Amazing. Great product too. Love it.

Great customer service from John and what a fantastic product the airlok is. Very happy.