Fantastic service, very attentive to requirements. I felt at ease and assured with Surge bikes with their knowledgeable guidance. My wife is very pleased with the Haibike trekking 7 it’s perfect for the terrain in our locality. Informed all the way with delivery that was spot on & friendly/informative hand-over. We both highly recommend Matt & the team.

Great service from start to finish Got all the information I needed About the bike Bike was well packed and protected . All to way to channel islands.

Helpful Staff, great bike!

Can’t rate Matt at Surge Bikes enough. Great communication even message when the store was closed. Double checked my requirements, size etc. Once the order was placed I was kept up to date on progress. My bike arrived packaged really well. Loving the bike really happy with my purchase. Thanks Surge Bike one happy customer

Brilliant service from Matt. Smoothly delivered my new bike to the other end of the country. Brilliantly packed and coordinated delivery. Couldn't be happier. Thank you

Wide range of machines. Helpful advice and plenty of time given

Having done plenty of research ahead of my purchase, I visited in person and got excellent further advice and an immediate test ride of the bike that I now wanted to buy. They made buying through the cyclescheme painless, even with the hassle and expense it causes the retailer. Bought an excellent bike (R+M) which is exceeding all expectations. Highly recommended.

I have been considering an ebike for some time. I wanted to increase my confidence in traffic (quicker pulling away from lights, and faster average speed with less effort), ride more off road and to tackle hills more enthusiastically. I wanted to buy from a specialized ebike shop, and selected Surge Bikes for its choice of different models from different manufacturers, its reputation and its approach. After exchanging a few emails to better understand the different options available I visited Surge Bikes unannounced. Matt was extremely helpful and asked me a few questions about the type of riding I planned to use the bike for without any pressure at all. Having explained the options he pointed me towards the Mondraker Dusty. After a short test ride I was blown away! Even better with the discount I was offered I was able to buy all those little extras a new bike needs. 2 days later I collected the bike (all set up and ready to go) and it is everything (and more) that I hoped it would be – it’s quick, reasonably light, comfortable, surefooted on road, towpath and bridleway. The 3 levels of assist are more than enough. Indeed on the flat level 1 is great and level 2 gets me up all my local hills. The range of the 1x gearing on the bike is plenty wide enough too. I have no hesitation in recommending both Surge Bikes – for their service, expertise and attitude – and Mondraker – for making an excellent allrounder at a great price.

Great experience - recommend highly. Great communication throughout the process, keeping me up to date with delivery times and process etc. Very knowledgeable about products and offered good advice. A pleasure to deal with.

Surge were very helpful in setting me up with a bike - and at a good price. Would use them as my "go to" shop for any e-bikes related sales and service.