I bought a Tern Vektron S10 from Surge Bikes in July 2021 and the process was so good that I returned to buy a HSD P9 in May 2023. There can be no better recommendation than one from a returning satisfied customer. With the Surge Boost this dealer offers the best deal you'll get in the UK and probably the best and least painful buying experience. If it were possible to add more than 5 Gold Stars I would. And the Tern HSD meets all my needs and then some and has an awesome hill-climbing performance.

Sensor issue with ebike; 15 months after purchase was dealt with expertly and while I waited- having driven a fair distance. No charge for this excellent after sales service although the wonderful showroom nearly persuaded me to get the credit card out!

Very easy to communicate with. Helped with a CTW scheme bike and helped everything run smoothly.

Surge Bikes was really excellent from beginning to end of my first e-bike purchase. After my inquiry there was constant communication from Matt, also offering for me to come to store to trial the e-bike before purchase. My e-bike was delivered quickly by a very helpful Mike and was built and ready to go. Mike gave me a fantastic walk around of the bike and it's functions and also showed me how to install the e-bike app and even showed me how to use it and where to find useful things. I also got a little goodie bag with all the manuals, information I could want and a few freebies (water bottle etc..) All in all I would highly recommend Surge Bikes my experience was first rate. Thank you Matt, Mike and team.

Great communication. Sound advice. We love our new tern cargo bike! Thanks Matt et al

I searched lots of sites before choosing surge bikes- the price for what I was looking for was very competitive but I was uncertain on a few things. Matt helped me in choosing the right option and was quick and efficient in response. The e-bike was dispatched quickly and arrived in quick time! I had a small issue that was resolved to my complete satisfaction! I have recommended to my friends.

Great outfit, great people, excellent customer service, well versed in shipping across uk, helpful information to get you started, very highly recommended

Matt and his team (I assume there’s a team, if not next time anyone sees Matt please check he’s not hiding a Superman tee-shirt about his person) have become my new heros. I live with a long term medical condition which is starting to affect my ability to ride longer distances, which in turn has had a great effect on my mental health. This had led me to make the decision to ‘go electric’. I had visited and placed an order with Ribble. This order had twice been delayed due to “unavailable components” and I cancelled the order. I happened upon Surge Bikes whilst trying to source a replacement. Prices were excellent and Matt’s email response was superb - quick and informative. I placed an order and was kept up to date throughout the process from order to delivery. The bike (Merida Scultura 400) was delivered a few days later. It was incredibly well protected in transit in a large box with lots of bubble wrap protection and shrink wrapped to a pallet. It has been superb (although I did need to adjust the gears before I could ride it) and has way exceeded the battery range quoted using it in the ‘eco’ mode. If you are considering ordering, just do it - you’ll not be disappointed.

Matt and the team are very help full and knowledgeable. The bike was extremely well packaged and delivered on time to my front door in the Isle of Man :-) I am enjoying the bike a lot. Definitely recommend.

Recently purchased a Gazzelle 380 from Surge. Excellent service provided from start to finish. Delivery service was faultless. Bike arrived in perfect condition, I live in the North East of England so around 300miles in transit. Bike is amazing 👏