We were left abandoned in Gatwick Airport with 2 small children and a 78 year old at 2am in the morning and after an hour of trying to get them to find the driver, at 3am they told us they could not contact. We had to pay £250 to get home by taxi and were told by the person on the phone that they would pay. After my complaint they have quoted their terms and conditions and offered £50 COMPENSATION! An absolute joke, ruined the end of our holiday. I expect AT LEAST the taxi fare, PLUS COMPENSATION. Dreadful, all they can say is the booking was OVERLOOKED !!!

Fantastic company to deal with, quick to answer any queries you may have.

From initial enquiry, to payment and right through to the transfer itself, everything was very smooth. No hesitation in recommending or using again.

My experience with the coach company was absolutely terrible! First of all the coach never turned up and left 30 people to find alternative travel. There has now been 6 days since I was supposed to travel and the company have still not gave me my money back, I have called countless amount of times to be cut off the phone and even lied to! This company is an absolute joke and I strongly advise against booking with them.

I was arranging a group traveling from Manila, Philippines to London for the duration of Sept 2to 6. I hired a 24-seater mini coach for 5 days, and only booked online 2 days prior. Despite my worry over the short notice and possible risk of scam for booking online, upon my request I was called back by Richard from Coachhire who attended to all my needs. Our transactions were straight to the point and all my requests were accommodated. Paid via a secure website via credit card (in full payment) and received all necessary confirmation emails immediately after. I was informed who my driver was going to be for the first day of hire. I was even given a referral for a tour guide when I requested for one. For all five days, there was only one day when the driver showed up 5 minutes late (Day 4). There were different drivers per day but all of them (Day 1 Jamie, Day 2 Ron, Day 3 Jon, Day 4 Egis, and Day 5 David) were very kind and patient for all our needs. They were all kind enough to drop and pick us up wherever we asked for, and even gave tips to which places are better to go to than others. We were able to go around within the city of London and even up to Bicester village, Windsor, Stonehenge, and Salisbury. We made sure to give generous tips for all our drivers. I definitely recommend coachhire.com, as they made my stay (first timer!) in the UK comfortable and relaxed. 10/10

Great service from Stuart.

Very personable service and great to have someone in the loop to talk through changes/ issues with. The email system could do with an update as I kept receiving automated payment requests after I had paid in full but Maria Marasco assured me the system would update eventually and was very helpful.

My requirements were met with courtesy and a sensible no quibble quote. Happy with my experience and didn't feel the need to compare elsewhere.

Thankyou Maria, for explaining all the details of a first class service' A big thankyou to our driver Steve for all his help and care. The minbus was excellent and very comfortable with plenty of room. I would advise anybody to book the executive minibus and driver for any future trips. Many Thanks from all the Aden Veterans who travelled with us to Blackpool. Regards Dennis Flamson.

Michael Sullivan was really helpful from the get go. I had quite a complex booking to make with several stops and different pick up and waiting times and Michael was very responsive and understanding with my booking.