Amazing customer service always friendly and helpful

My team was traveling many times using Coach Hire with success. Great thanks to Maria for her great support !!!

most pleased with friendly and informative advice

Amazing bus, friendly bus driver and right on time

I have always dealt with Maria Marasco and must say she is always helpufl polite and efficient. The level of service she delivers is of a high standard and I gladly remcommend the company and Maria as her best advisor.

I took control in booking the coach for V Festival Weston park with all my friends, i found CoachHire by simply searching for coaches online. The quote which they gave me seemed very cheap in comparison to other quotes which I had been given for 16 passengers, this being a positive. I rang up and booked which was simple and easy, lovely customer service from Maria. However nearer the time, when we had started to notice the very bad reviews we became wary and uncomfortable with who we were booked with, when trying to get in touch with Coach hire to solve this problem, they rarely picked up the phone. It would take me multiple rings until somebody answered, sometimes they never did as apparently they were always "too busy". They scarcely kept in contact with me aswell through out the payment scheme, even three days before my trip I had still had no contact with them about drivers/destinations (discounting the calls about payments), I had to ring them to find this information. In the end the coach company which coach hire had given us were angels (we were very lucky I'm guessing) . A lovely man spoke to me on the phone, he told me the "mini coach" we had booked on the website of coachhire was not the one we would be getting (instead we got a minibus) and the luggage compartment we had paid more money for wasn't on this minibus. This was what coachhire had promised me only 3 days before the drive which made me feel a little nervous. Luckily the company we were with provided a trailer for us so we could fit all of our bags in them. We got there and back without any hassle thanks to the fantastic company we were given and I am grateful as I was so scared for whether anyone was going to turn up or not. It is very unprofessional the lack of communication and false information that CoachHire provided us, I would honestly never book here again as I didn't feel secure that we were going to be picked up and dropped off, I would search elsewhere and do a lot of research before deciding to book anywhere else.

Thanks for all the effort you put in to sorting us a coach so quickly

Thanks to Maria Marasco who was very helpful throughout the booking process. Would definitely use Coach Hire again, thanks!

Very friendly and nice to speak to over the phone.Gave confidence in booking online.

Very helpful, accommodated to every request we had and was excellent value. Highly recommend