Imperial Customer Service is beyond belief, they just don’t care less about their customers. As long as they get cash out of you they just don’t give a damn, be warned don’t do business with them.

We use Imperial every year for multiple events, always great service

The Epsom Derby was an amazing experience. The booking process was seamless and everything went just as expected. I can't recommend Imperial enough

Imperial makes group bookings completely stress-free. Wish I knew about these guys years ago. Looking forward to the Abi Dhabi GP for a second time :)

Our company had the BEST time during the Epsom Derby. The facilities were stunning and the food was breath-taking.

Same story as the other comments to be honest. We booked for Henley last year, it was cancelled understandably due to COVID. We agreed to hold the booking over to this year in good faith, the event has been moved to August and unfortunately 5 of the 10 people cant attend due to other commitments, we approached ICE and suggested a credit note or refund against the 5 tickets, 5 of us still want to go. They flat out refused to help and didn't care about our situation, even though we stood by them and have been a regular customer in the past this mattered not one jot. All I can say is if DO NOT DEAL WITH THIS COMPANY!! if anything goes wrong that is out of your control they will keep your money and tell you to jog on... Possibly the worst business decision I have ever seen form a business in my many years working in a high level professional environment, Imperial Corporate Events you should be ashamed!!

Avoid this company at all costs. show no compassion throughout covid at all, take a deposit and then legally tie you into a contract. cancel events and refuse to offer you a refund. Refuse to move events which are not even confirmed due to covid. the worst type of company. the sales staff don't leave you alone. Avoid.

This company is a total FRAUD DO NOT USE THEM AND TAKE THEM TO COURT AT ALL COSTS!!! THEY HAVE WITHELD OUR MONEY FOR ALMOST TWO YEARS NOW THEY SHOULD BE REFUNDING WE PAID THEM FOR ROYAL ASCOT AND IT HAS BEEN CANCELLED 2 YEARS RUNNING. NOT ONLY DO THEY WANT US TO PAY IN FULL BUT ARE REFUSING TO BUDGE FOR SURE WILL BE TAKING THEM TO COURT AS THERE TERMS AND CONDITIONS ARE RUBBISH AND SHOULD WIN THE CASE, IF WE ALL START TO TAKE THEM TO COURT THEY WILL HAVE NO CHOICE BUT TO PAY!!

These people constantly spam you about high priced events and offers. They don't take any notice of unsubscribes and continually re add you to their mailing lists.

Others might be interested in a problem we are experiencing with Imperial Corporate Events (ICE) (Leicester). In 2020 we booked a corporate event day at Wimbledon for the first Saturday. It was booked through my son in law because he had used this company on several previous occasions. I paid a deposit of £5920 for 6 members of the family, for what was to be a once in a lifetime family treat. Wimbledon 2020 was cancelled because of the virus, but I agreed that instead of seeking a refund, to help the company, I was prepared to let them retain the deposit and we would transfer to a similar package for Wimbledon 2021. ICE fully agreed. 3 members of the family group have had to shield for nearly a year because of their health situation. I have Vasculitis and been advised to be very cautious after shielding. As a result my son in law contacted ICE to ask if we could defer to 2022 rather than attend this year because of the continuing virus situation. Again we were prepared, in deferring until next year, for ICE to retain the deposit. ICE initially confirmed that this arrangement would be acceptable. Today my son in law has been informed that, because Wimbledon is now going ahead, the deferment we thought had been agreed was null and void. Our options were to either go this year or lose all our money (£11840). Despite trying to negotiate, and explaining once again the reasons behind the deferment, ICE have remained inflexible. It was reiterated that we still wish to go next year once we believe the threat of Covid has subsided. We have pointed out that they shouldn’t have a problem selling the tickets in view of the reduced attendance at this year’s Wimbledon because of the Covid restrictions but the response was again “use the tickets or lose your deposit and pay the balance.” They say they anticipate huge demand for tickets next year and the price they will charge for the corporate event will therefore be much higher than this year. Their final response was to email my son in law a 7 day final payment demand with a threat to take legal action if he doesn’t pay. To the best of my knowledge many travel companies etc have played fair with their customers over Covid but ICE are unresponsive to genuine health reasons for being cautious regarding attendance at an event like Wimbledon. We believe we played fair with the company last year when we could have expected a full refund but there is no attempt by ICE to play fair and their attitude is “take it or lose it and pay in full”. I would expect a moderate increase in price for next year but not bare faced profiteering. I wonder if the LTA will be happy to hear that ICE are anticipating huge gains next year, although, as I understand it, the LTA is not intending to make large increases on ticket prices this year or next! This seems to me to be a company cashing in on the Covid situation even with customers who have played fair with them. What was to have been a once in a lifetime treat for my wife and I, both in our late 70s, with our two daughters and their husbands, has turned in to something which I believe is a total disregard for fair treatment of previously loyal customer and has left me very angry and out of pocket by nearly £12K!! We’ll never use this outfit again. Even their own employees were embarrassed to convey the decision of their senior managers who in turn blamed their directors. What a company!