Ms Tahir was the customer representative to take my call and from get go she was very helpful and her manner was kind and I felt like when she heard what I had done she made every effort to resolve it for me quickly!

Reeve was super friendly and efficient! Sorted out my query in a few mins. Great job!

Reeve provided great explanation and support when I asked to change my account information. She also supported us in connecting with the OVO team to make the connection possible before we moving in.

lovely to work with and they seem to genuinely care? which is wild

I've been with OVO for almost a year now. My bill is never a shock surprise, and I actually enjoy calling customer service. They answer quickly and are so kind on the phone. I really like this energy provider!

Reeve was a great help! The service from OVO is always fantastic.

Continuously withdrawing funds from your account every month (in my case, it amounted to $187 per month, resulting in a credit of $483 in 7 months, while I'm facing challenges in paying my mortgage), they surpass the agreed-upon bill without proper authorization. When questioned, they offer various excuses. It is recommended to avoid them if you want to prevent financial losses. PS: check their rates, its highier too.

Awesome experience with running through my bill!

I spoke with Trent, who was very courteous and helpful. I have only been with OVO for 6 months, and didn’t understand why even though my account is always showing in Credit, but $130 is still being deducted monthly as direct debit. He explained that I am using less per month than estimated, and why that was. He kindly reduced my estimated rate and said it could be reviewed again in 3 months to see if that amount is closer to what I actually use. I found that very helpful and am happy with the outcome. Thank you.

Reeve, the OVO Customer Support Consultant dealt with my issue in a most expeditious, professional and courteous manner.