Exceptional Support and Service (via email)! I wanted to change Plans and the support team were via patient and helpful with all my questions, and switched me over without issue. Thanks team! Martin.

Thank you for your help Ankita. I don’t understand what the recent reviews are about, I’ve received the best customer service.

Great communication and logical adjustment to pre paid bills when looking at previous statements from prior retailers

Oliver contacted me the same day after I emailed the customer help email and helped me sort out my new energy plan and answer my questions. Great customer service.

Lamees was extremely nice and helpful!

It’s frustrating that you can’t actually talk to anyone over the phone due to your high demands. I have appreciated the fast response to my emails and sorting out my concerns.

Quick to resolve a meter database issue. Jason in customer service was very helpful, knowledgeable and efficient.

Lauren was able to resolve my question within a few minutes - and on a Sunday! I lodged my query a few days earlier but due to the recent government activity around energy pricing and rebates OVO had been inundated with queries. Once my turn arrived, Lauren resolved it without hassle or further questions.

Great customer service. Jason was polite, helpful and friendly. He answered all the questions I had in regards to electricity plans and reconnection issues. He deserves 10 stars ☺️

I've just changed over from Energy Australia to OVO and I find the customer service exemplary. I know the main importance is to receive a better tariff but so is customer service. I was let down terribly by Energy Australia, with admin errors and taking weeks to get back to me but with OVO using their online service things are acted on immediately. Soon they will have an app which I think is important. This is the way a good energy service should run. Thank you.