Sehr kulantes und freundliches Unternehmen! Meine Kinder lieben die Schleich Figuren. Als mal etwas kaputt gegangen ist waren sie sogar super kulant und haben meinen Kindern die Figuren ersetzt, obwohl kein kassenzettel mehr vorhanden war. Ich würde jederzeit wieder bei schleich kaufen!

My grandson loves these animals so I was going to buy him several. Their shipping policy stated over $40 before taxes was free shipping and under 40 was 7.99. I couldn't figure out why they were charging me 8.99 shipping on my $42 order. I reached out to the company and they said they changed their shipping policy. They didn't honor the posted $40 policy even though I had screenshots and they could see it was a posted policy on their site. Apparently, fraud and deceptive practices are how they operate as they are charging more than posted price.

Super netter Kontakt! Sehr bemüht die Probleme der Kunden zu lösen. Sehr zu empfehlen.

A small part of our daughter’s horse club set broke and she was inconsolable. The customer service acted quickly and sent a free replacement. Happy daughter and definitely a happy customer! This is why I happily pay a slightly higher price for Schleich than buy offbrand products!

Herzlichen Dank Schleich für den Ersatz eines kaputten Schleichspielzeugs! 💖

My children love to play with the Schleich animals and creatures. Unfortunately one piece was missing in the last present my son was given. The Schleich customer service was very helpful, replaced the missing part and added a little surprise. Thanks a lot to the team!!!

Absolut unseriös und schlechter Kundenservic! Wieder mein E-Mail noch auf AB hinterlasene Nachricht würde beantwortet.

Unkomplizierter Austausch eines mangelhaften Produkts (es war ein schlecht stehendes Pferd, welches immer umgekippt ist) obwohl ich keine Rechnung mehr dafür habe. VIELEN DANK an das Team! Die Freude ist riesengroß!

Schnell und unkompliziert die fehlenden Produkte im Karton nachgeschickt. Viel Dank 😊

Small defect in a new Set. Got a free package with replacement parts and a small present. All went really fast and communication was good. Child is happy, so am i.