Impossible to cancel, email requests are ignored, the only phone contact is the restart team who say they can’t transfer calls to Customer Sevice, but would get them to call me, guess what... You can’t cancel payments because the system needs a default payment set up. Been on hold to FF for last 15 mins only to have a recorded message the person has hung up. Someone get me out of this subscription please!! It’s like the bad old days of mobile phone contracts. SO FRUSTRATING.

The recipient loved her flower gift, she sent photos to show how fab the flowers looked!

Didn’t arrive on the required day, or the next day, so I chased and it was sent the day after. Apparently a system glitch, but not much in the way of apologies or trying to make it right.

Received some flowers and they looks lovely, the roses when they arrived did not look as great as I would expect for the £55 price but thought follow the instructions and see if they turn out OK. But followed the instructions and within 2 days they had gone shocking. Emailed customer service with photos explained that i felt disappointed as they should last longer. But no reply, I feel very disappointed and not sure if I would use them again as my £3.50 M&S roses are still looking amazing 8 days from getting them. I feel shocked as not reply not a sorry nothing.

Yes, the flowers are beautiful; yes the people on the phone are lovely BUT, for the last six orders no flowers have been delivered and I have still been charged. Their system does not pick this up so it is up to the customer to ring them and alert them. Every time I have rung I have been given a different excuse. Every time I have been promised that it will be sorted out. So yet again this week it has not been sorted out. Either they cannot be bothered or its a deliberate policy of charging and not delivering.

Flowers arrived on time, were fresh and made someone happy

I have been having Freddie’s Flowers for a good while now and I absolutely love them I do look forward to receiving them following the arranging information so they always look stunning on my table They last for ages and I always get compliments about them Easy to stop when you are away then start again when you return It is lovely having fresh flowers in my house all the time Thank you for providing that for me 💐

I have been purchasing flowers for a couple of years from Freddies, the customer service has always been superb, by email and phone, always super responsive and resolve any issues quickly. Have also putchased bouquets for friends and colleagues, and they have loved the flowers

My daughters 50th birthday, she cried and told me she had never had flowers like this before. Beautiful. Thankyou.

The flowers were so beautiful. So bespoke and unique, nothing like the supermarket. They really put a smile on my friends face. Thank you.