Great prices good quality of hair ships quickly thanks to Hector and all the other staff

Great wig at a great price! I will order again!

I've had wonderful experiences with Ebonyline. They sell a range of amazing hair products which make it quite convenient to find all that you need in one place. Also, living in New Zealand where there is a very limited supply of hair products for my hair type, it's great to have a go-to place with fast shipping to this part of the world. I also appreciate their great customer service. On my last two orders, I needed to make some changes. I emailed their customer service team and Daejonna D. resolved the issues quite quickly. Thanks so much for the excellent customer service! :-) I'll definitely be ordering again.

I NO LONGER LIVE IN LOS ANGELES (NORTH LAS VEGAS) BUT CANNOT CHANGE TRUSTPILOT PROFILE Rating: I have been going in circles with Ebonyline about receiving/wanting to return a wig I purchased that is the wrong color. First of all, they have no telephone customer svc; secondly, I tried their online chat -- real joke because they are NO HELP AT ALL; thirdly, I have to pay $7.95 to return the wig and Ebonyline is goining to charge me %20 restocking fee AND deduct the original shipping cost. I am a senior citizen and Daejonna D. was helpful and patient but she does not make the rules. I've purchased 5 wigs from Ebonyline (never returned one) and had no idea how inflexible they actually are. Even though I'm sure they don't give a darn, I'll find someone else to purchase from, perhaps locally. No more references from this shopper. 7/29/2021: Ebonyline had the nerve to reply to my posting with a lot of "talk-speak" about why I have to spend almost as much as the wig cost to return it. Like I said, they have lost me as a customer and I won't stoop as low as I could to voice what I hope happens to their company. Ebonyline and parent company IONE, INC, which is part of the Machinery, Equipment, and Supplies Merchant Wholesalers Industry (according to Dun&Bradstreet), are the pits. 8/2/2021 -- Their marketing service (or Ebonyline themselves) sent me a feedback request email. They must be out of their minds! What are they thinking about? They just provided me another opportunity to vent about their inflexible customer service practices. I not only gave them my feedback but also forwarded the email to their customer service email address.

I made a mistake and ordered the wrong color wig, so I emailed you and Daejonna D. responded immediately and solved the issue quickly. I appreciate that so much. Thanks again!!🙂

I placed a order for clips. Clip arrived cracked and I sent a request for instructions on how to get a refund. I was told to send an RMA form, which I did with image. I am literally in a back and forth battle with Daejonna D about images not being sent and she cannot see the crack in the clips. I have never in my life had to go back and forth with customer service like this. Horrible customer service. Very disappointed.They just did not want to provide a refund.

I've ordered from Ebonyline many times and I always find many unique wigs for the the best prices. I absolutely love the units that I recently purchased!!! They arrived safely and on time. I love that the tracking information is always updated and I was always notified. The hair is exactly what is displayed on the site and it is even more beautiful in person. Customer service makes sure to help you as much as possible which is very lovely. Customer service is sure to reply quickly!! They also make sure to assist you in any way possible. Overall, great job!! Thank you so much Hector!! Certainly a returning customer!! Camillind Bunch Order # 1382727

Excellent customer service, my item was out of stock in 1B/27. I received an email advising me, so I chatted with an online rep who promptly revised my order and shipped out my merchandise.

Order number1382701 Hector gave me excellent customer service. I shop ebony online.com often. The wigs and hair care are the best prices with low cost shipping. I will continue to be a faithful customer.

Excellent service fast shipping & item exactly what I ordered.