Jason and Chris from the Delivery Team are the perfect pair to deliver your Neptune products. People underestimate a delivery team but they are the core people to delivering expensive furniture. Honestly could not of met two nicer guys who had a tough task getting my sofa. Warm, friendly, approachable and just lovely gentlemen. I will request them every time I get a delivery from Neptune as a regular customer :) Thank you Jason and Chris! And thank you to Gianni as per usual from Wimbledon who makes my life easier when purchasing from Neptune!

Great quality & well packed

Great quality product and service provided

Lovely furniture, just a shame the customer service is lacking. The team in store were great although delays in delivery were poorly communicated and there seem to be multiple systems across the business that don’t talk to each other meaning lots of inconsistent messaging throughout our customer journey.

After a problem with the spindles of two Wardley chairs, purchased 6 years ago and a subsequent misunderstanding with regards to an offer of maintenance, I was left a little frustrated with Neptune. However, a call to the support team and first-class coordination by Peter, resulted in a very generous offer to replace the full set of 6 chairs. This was very much appreciated and the chairs arrived soon afterwards. I’ve purchased Neptune furniture to date, to last a lifetime and it is very encouraging to see the company step up when quality falls below expectations. Thank you Peter and team.

Jodie from Customer Service was wonderful in dealing with a replacement foot stool cover that had been discontinued. She went to great lengths to track one down and coordinate with Neptune Outlet so that I could purchase it. She kept me updated and really went above and beyond. Really fantastic customer service! Thank you!

Both Josh & Alfi the delivery guys were absolutely brilliant, great team, very helpful and tidy, a credit to Neptune. Thank you

We received a package containing two damaged platters on the evening of 11.02.2025 and reported this immediately through Neptunes online system. We received an acknowledgement of the issue first thing the following morning and within 15 minutes Neptune confirmed replacement items were on their way. Huge thanks to Neptune for such a rapid, professional and friendly response.

Excellent delivery of our chair to our fourth floor flat- on time, hassle free, wrapping removed.

The staff are so helpful guiding me when I’m Not sure what I exactly need . I bring photos and then steer me in the right direction👍🏼 Love Neptune products and always find a reason to treat myself