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Graham Fenney

12 February 2025, 05:13

  • 1 Review
  • GB

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Bedroom Furniture Delivery

Earlier this week we had a range of Neptune Bedroom Furniture delivered to our home, first time we have had a delivery direct to our home from Neptune. Pleased to report the service we received from the 2 men who delivered the furniture was simply excellent. Arriving slightly earlier after an early morning drive both men were extremely courteous and set about the difficult task of getting the heavy furniture up our narrow stairs with caution. All furniture was in place within 1 hour..! All packaging removed and area cleared. Can't thank the boys enough you did youselves and Neptune proud on that day. Great job

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Caroline Galvin

12 February 2025, 04:36

  • 1 Review
  • GB

Verified

I love my headboard but was…

I love my headboard but was disappointed that it could not be attached to my bed….. it was not explained to me when I purchased that the headboard only fit Neptune beds .

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Geraldine

12 February 2025, 03:58

  • 2 Reviews
  • GB

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Item size not generous in size !

Item size not generous in size !! paid for to delivery to my home !! Which took forever and then had to go to post office to pick up . Not good for a company that charges high end prices . Replying. Hi jamie I find the reply back from yourself quite rude & patronising. Apart from the obvious!! Of course. Checked the size & I haven’t a crystal ball to know what day the delivery was coming as it was not delivered the day it was said it was coming because I was waiting for it & if there was no one there it should have been redelivered as many company’s have the Curtesy to do this. Like I said that was what I paid the delivery fee for. Yours sincerely Geraldine.

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Diane Norris

12 February 2025, 03:27

  • 1 Review
  • GB

Verified

Fantastic delivery team

Delivery men could not have been more helpful. Delivered to my room of choice, carefully unpacked & checked mirrors, then repacked them until ready to fit. Advised on fittings too. Staff in the Tonbridge store were extremely helpful too prior to purchase. 5 stars all round. Thank you.

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Floyd Summerhayes

12 February 2025, 03:23

  • 1 Review
  • GB

Verified

Super Customer Service

Went to purchase a Suffolk chopping block, great service as usual, it's lovely to take as long as you need without any pressure to make a decision and the help and advice offered along the way. Thank you

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Elizabeth

12 February 2025, 03:12

  • 1 Review
  • GB

Verified

Great service and advice in store

Great service and advice in store, nothing was too much trouble

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Richard Turnbull

11 February 2025, 18:23

  • 1 Review
  • GB

Verified

Great service

Great service, having confirmed the delivery date - the kitchen units arrived on time - off loaded and stacked neatly and safely ready for installation. Neptune have been extremely easy to deal with from our initial consultation, through the design stage, right through to delivery - highly recommend them if you are looking for a high end kitchen - that is good value and of high quality.

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Nigel Cutler

11 February 2025, 15:02

  • 1 Review
  • GB

Verified

Great after sales service

Great after sales service. A product stopped working within its guarantee period, but being unable to replace it because it was out of production, they gave me a generous credit note. Most appreciated!

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Debra Terry

11 February 2025, 05:42

  • 1 Review
  • GB

Verified

Neptune have lovely quality products.

Neptune have lovely quality products. Very happy with my purchase.

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Mrs Pamela

11 February 2025, 04:24

  • 2 Reviews
  • GB

Verified

Very stylish items

Very stylish items. Brought to go with other neptune purchases. I brought the honey pot to use as a used tea bag pot as i hate to see them The jug is very sweet and can be used for flower post or drinks