Give a 0 if I could. Paid close to $900 up front for GLP-1 shots. After 5 days, messaged on the app because the order still stuck at "prescription sent to Pharmacy". App said average response was 4 hours. 4 days later, still no response. 8 days after order reached back out with a message asking if my order was stuck/if there was a problem. If so, how to cancel. Received my first response back saying they'd cancelled my order. Replied that I did not ask to cancel yet. Was told I'd have to re-take the intake exam and start over, including the wait to get the meds again. Called CS. Tia (CS) told me nothing she could do but reach out to a Supervisor. Held for 30 minutes, was then hung up on. Double beep you get when the other side cuts off. Called back. Held 25 minutes. Finally told CS rep who was still holding for a Supervisor never mind. I work 12 hour days stuck at my desk....why I needed the shots. If you have unlimited time and are okay with whenever you get it with no support or service, maybe this is for you. Not for me, no matter what the cost. My first bad review I've ever posted.

I tried using this service for privacy reasons, and after answering a series of questions, I was told to wait for a provider to give a final diagnosis. The next day, a provider offered a treatment plan, and I paid $194. After trying the pills for a week with no results, I contacted customer support. They informed me that the pills don’t work for everyone and offered me an alternative product, asking for additional payment. When I inquired about returning the pills, I was told that returns are not accepted, and refunds are not given. I was also informed that by creating an account, I agreed to the risk of losing money without a refund. This policy seems unreasonable, and based on my experience, I believe this company is operating in a deceptive manner.

The site is bs, it will ask you all these questions pretty much asking for ever bit of you life that after you go through this 35 minute questionaire it then gives you a charges you $800 for some diet pills. Real waist of my time and I feel it too much time filling out a quaistionaire and than excepect someone to go through with a payment because they feel like they already put in too much time in filling out a questionaire, i find this very disrespectful on thier part.

I asked to cancel a prescription and I was told it was canceled and I was charged and sent the product anyway.

They can’t read a chat apparently. They just want your money and can’t listen to simple instructions. I’d never spend a dime with them again

I am between PCP's, my urologist is unavailable so thought I'd try hims for a brief fill-in provider for my daily Cialis/Tadalafil. Huge mistake. Quick to charge my credit card but slow to process and ship. Four days later and they still haven't shipped. Plus hugely, hugely, hugely over-priced; roughly a 700% mark-up.

App is not user friendly nor is it easy to cancel any product that has been started. Feels more important to make money than support your customer.

Reactive to my medical condition

I was shipped an order and have never received it.

Ordered hims hair growth supplement , and after few months I see that they have auto charged me 150GBP for another 6 months of tablets. I DID NOT allow them to charge me for any more than what I had previously ordered. I emailed them saying why have you charged me for something I did not even order - They said its prescription medicine and they cannot refund me for it. Well given i dint even order it, They duped me of 150 GBP!! Daylight robbery . So any one who is planning to order from them, please be ready for money going out of your account without you even knowing it. please avoid them at all costs.